Healthcre Provider Account Manager

Quest Diagnostics; Philadelphia (Philadelphia County); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

Quest Diagnostics is seeking a Healthcare Provider Account Manager to drive territory growth and profitability by delivering service excellence and resolving issues across assigned Philadelphia market accounts. This field-based role involves travel and collaboration with Specialty Account Executives to upsell testing and enhance customer relationships.

Responsibilities include account reviews, identifying growth opportunities, maintaining a $10M book of business, and partnering with internal

Qualifikationen

• Three years of experience in sales with account ownership.
• Knowledge of Healthcare Industry and general economics of business.
• Excellent oral and written communication and presentation skills.
• Solid PC skills including Microsoft Software.

Aufgaben

• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Drive sales growth in existing key accounts through targeting new opportunities and closing leakage.
• Maintain relationships with current accounts and manage ~$10M book of business.
• Prepare and present Customer Business Reviews.
• Identify and pursue up-selling and cross-selling opportunities with Specialty Account Executives and Sales Director.
• Partner with specialty account executives on complex clinical discussions.
• Collaborate with Customer Solutions Group to prioritize and resolve customer service issues.
• Escalate unresolved service issues as needed.
• Leverage SFDC, data, and regional resources to support customers.
• Provide education on new technologies and laboratory testing to customers.

Kenntnisse

Account management

Customer relationships

Forecasting & planning

Presentation skills

Ausbildung

Bachelor’s degree in Business/Marketing/Life Sciences

Tools

SFDC (Salesforce)

MS Office

Jobbeschreibung

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Healthcare Provider Account Manager is responsible for driving territory growth and profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with specialty account executives to assist in upselling testing in various physician segments.

This is a field-based sales position with daily travel throughout the Philadelphia market.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business.
• Drive growth in their assigned Key Accounts.
• Prepare and present Customer Business Reviews.
• Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director.
• Partner with specialty account executives on complex clinical discussions.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company polices and government regulations.
• Follow up communications with Sales Director, Specialty Account Executives and Internal/External Customers.

ADMINISTRATIVE

• Accurately forecast monthly and quarterly sales.
• Effectively manage pipeline via Salesforce.com (SFDC) platform.
• Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
• Perform all trainings within assigned timelines, demonstrating proficiency.
• Ensure compliance with company polices and government regulations.

Qualifications

Required Work Experience

• Three years of experience in sales with account ownership.

Knowledge

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships, strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Education

• Bachelor’s Degree Business, Marketing or Life Sciences. (Required)

Licenses and Certifications

• Valid driver’s license (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.