Healthcare Provider Account Manager

Quest Diagnostics; Clifton (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Quest Diagnostics in Clifton, NJ is seeking a Healthcare Provider Account Manager to drive territory growth by delivering service and resolving issues across assigned sales territories. This field-based role partners with specialty account executives to upsell testing in physician segments and ensure superior customer satisfaction.

The successful candidate will manage a substantial book of business, forecast monthly results, and lead Customer Business Reviews while leveraging Salesforce and

Qualifications

• Three years of experience in sales with account ownership.
• Knowledge of Healthcare Industry and economics of business.
• Excellent oral and written communication and presentation skills.
• Proficiency with Microsoft Office.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Drive sales growth in existing key accounts and close opportunities.
• Maintain relationships and manage ~10M book of business.
• Drive growth in assigned Key Accounts.
• Prepare and present Customer Business Reviews.
• Identify and pursue up-selling and cross-selling opportunities.
• Partner with specialty account executives on clinical discussions.
• Collaborate with Customer Solutions Group to resolve customer service issues.
• Escalate service non-resolution as appropriate.
• Leverage data, SFDC, and regional resources to support customers.
• Provide continuing education on new technologies and laboratory testing.
• Ensure compliance with company policies and regulations.

Skills

Customer relationship management

Communication skills

Planning & organization

Microsoft Office

Education

Bachelor’s Degree

Job description

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Healthcare Provider Account Manager is responsible for driving territory growth and profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with specialty account executives to assist in upselling testing in various physician segments.

This is a field-based sales position.

Pay Range: $70,000 - $100,000 / annually

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business.
• Drive growth in their assigned Key Accounts.
• Prepare and present Customer Business Reviews.
• Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director.
• Partner with specialty account executives on complex clinical discussions.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company polices and government regulations.
• Follow up communications with Sales Director, Specialty Account Executives and customers or Internal/External Customers.

ADMINISTRATIVE

• Accurately forecast monthly and quarterly sales.
• Effectively manage pipeline via Salesforce.com (SFDC) platform.
• Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
• Perform all trainings within assigned timelines, demonstrating proficiency.
• Ensure compliance with company polices and government regulations.

Qualifications

Required Work Experience

• Three years of experience in sales with account ownership.

Knowledge

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships, strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Education

• Bachelor’s Degree Required

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.