Healthcare Program Coordinator – Onboarding & Compliance

Cross Country Healthcare, Inc.; Lakehurst (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Job summary

Cross Country Healthcare, Inc. is seeking a Program Coordinator to provide operational, administrative, and customer support for PACE homecare services. You will manage onboarding, credentialing, compliance tracking, and caregiver/client communications to ensure high-quality service delivery.

The role focuses on supporting caregivers, clients, and internal teams, maintaining accurate records, and coordinating with Compliance to uphold regulatory standards and client-specific requirements.

Qualifications

• Minimum of one year of administrative or client support experience.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism in all situations.
• Experience with VMS technology or client portals.
• Bilingual skills preferred.
• Strong problem-solving and relationship-building abilities.
• High School Diploma or equivalent is required; some college preferred.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring they have the resources needed for successful assignments.
• Maintain accurate and current records of caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly and promptly.
• Support HCPs with timekeeping, payroll, and schedule confirmations.
• Manage timekeeping issues and review timecards for processing to ensure accuracy and timely payments.
• Serve as a primary contact for PACE program clients, addressing inquiries promptly and professionally.
• Build and maintain positive relationships with internal and external stakeholders to ensure service satisfaction.
• Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery.
• Ensure client-specific requirements, policies, and procedures are documented and shared with caregivers.
• Work with Compliance team to ensure caregiver compliance with regulatory standards.
• Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
• Support audits by ensuring complete and accurate documentation is available when needed.
• Generate, prepare, and distribute reports for internal teams and client review.
• Assist with creating confirmation letters, client-facing communications, and process documentation.
• Act as a liaison between caregivers, clients, and internal departments to ensure alignment and issue resolution.
• Communicate clearly with all stakeholders to ensure smooth service delivery.
• Provide backup coverage for colleagues to ensure uninterrupted client’s and caregiver support.
• Represent Cross Country Healthcare with professionalism and integrity in all interactions.
• May be required to attend offsite job fairs and community events as needed.
• May be required to provide after-hours, weekend, and holiday coverage based on business needs.

Skills

Administrative support

Customer service

Time management

Microsoft Office

Regulatory compliance

Confidentiality

VMS technology

Client portals

Bilingual preferred

Relationship-building

Problem-solving

Education

High School Diploma or equivalent

Some college

Tools

VMS technology

Client portals

Job description

Cross Country Healthcare, Inc. is seeking a Program Coordinator to provide operational, administrative, and customer support for PACE homecare services. You will manage onboarding, credentialing, compliance tracking, and caregiver/client communications to ensure high-quality service delivery.

The role focuses on supporting caregivers, clients, and internal teams, maintaining accurate records, and coordinating with Compliance to uphold regulatory standards and client-specific requirements.