Healthcare Program Coordinator — Client & Caregiver Support

Cross Country Healthcare, Inc.; Oceanport (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Wellness options (Burnalong)

Job summary

Cross Country Healthcare, Inc. in New Jersey is seeking a Program Coordinator to deliver operational, administrative, and client support for PACE programs, onboarding caregivers, managing compliance, and maintaining caregiver and client records.

You will liaise with caregivers, clients, and internal teams, support timekeeping and payroll, generate reports, and help ensure high-quality service while meeting regulatory standards.

Qualifications

• One year of administrative or client support experience in healthcare or staffing.
• Strong organizational and time management skills for handling multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism in all situations.
• Experience with VMS technology or client portals.
• Bilingual skills preferred.
• Strong problem-solving and relationship-building abilities.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff and resolve issues to ensure successful assignments.
• Maintain caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly.
• Support HCPs with timekeeping, payroll, and schedule confirmations.
• Manage timekeeping issues and review timecards for accuracy.
• Serve as a primary contact for PACE program clients and address inquiries.
• Build and maintain relationships with stakeholders to ensure service satisfaction.
• Conduct periodic client satisfaction checks and follow-ups to improve service delivery.
• Ensure client-specific requirements and procedures are documented and shared with caregivers.
• Maintain databases and client portals with accurate caregiver and client information.
• Support audits with complete documentation available when needed.
• Generate reports for internal teams and client review.

Skills

Administrative support

Time management

Written and verbal communication

Microsoft Office Suite

Healthcare regulatory knowledge

Confidentiality and professionalism

VMS/client portal experience

Bilingual (preferred)

Relationship building

Education

High School Diploma or equivalent

Some college

Tools

VMS technology

Job description

Cross Country Healthcare, Inc. in New Jersey is seeking a Program Coordinator to deliver operational, administrative, and client support for PACE programs, onboarding caregivers, managing compliance, and maintaining caregiver and client records.

You will liaise with caregivers, clients, and internal teams, support timekeeping and payroll, generate reports, and help ensure high-quality service while meeting regulatory standards.