Healthcare Product Support Manager

FinThrive; United States; On-site; USD 75,000 - 87,000; Full time

Job summary

FinThrive is seeking a mid-senior level manager to lead operations support for their insurance eligibility product. The role involves optimizing team performance, analyzing operational efficiency, and fostering collaboration amongst teams to enhance customer satisfaction. Candidates should possess a Bachelor’s Degree and 1+ years of leadership experience in a healthcare setting.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Bachelor’s Degree required.
• 1+ years leadership experience.
• Experience in a healthcare-based setting.

Responsibilities

• Manage the workload and admin tasks for the team.
• Identify impediments and create elimination plans.
• Drive consistency in processes and team collaboration.

Skills

SQL

Leadership

Revenue Cycle Management

Healthcare knowledge

Remote team management

Education

Bachelor’s Degree

Tools

Power BI

Tableau

Job description

This range is provided by FinThrive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $86,500.00/yr

About the Role

Impact you will make

This is a managerial position that oversees the operations support team for our insurance eligibility product. This position will coordinate and streamline onboarding and steady-state processes as it relates to product QA, EDI and reporting operations. It will provide system-level monitoring and analytics for a large number of customers. This position will also optimize the operation and efficiency of our data processing engine that delivers insurance eligibility and insights to national healthcare systems. This key product enables our customers to better secure payment for bills that may otherwise, go unpaid.

What you will do

• Manage the workload and administrative tasks for an evolving team with multiple focuses while creating an environment of continuous improvement with regard to process, technology and customer satisfaction
• Manage the team’s backlog to optimize throughput and to accurately predict turnaround time for open issues
• Identify impediments for the team and determine the best elimination plan
• Collaborate with other leaders to ensure teams are working together in order to delight our customers
• Manage capacity and staffing to include recruitment, supervision, scheduling, development, evaluation, and performance management
• Drive consistency in process
• Present project outcomes for upper management
• Mentor other leaders and engrain best practices into company culture

What you will bring

• Bachelor’s Degree
• SQL knowledge
• 1+ years of leadership experience
• Experience with Revenue Cycle Mangement
• Experience in healthcare-based setting
• Experience managing in a remote environment
• Travel required: Minimal (a couple of times a year)

What we would like to see

• Insurance eligibility experience (270/271)
• EDI
• Insurance Discovery
• Payor Connections
• Power BI
• Tableau

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider and Management

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at FinThrive by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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