Healthcare Process Improvement Specialist

10 Children's Healthcare of Atlanta, Inc.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Quality and Process Improvement professional to lead performance improvement initiatives across clinical and operational areas. You will identify opportunities, develop scorecards, and guide Lean Six Sigma projects to improve patient experience and financial outcomes.

The role requires experience in quality, process improvement, or healthcare operations, with strong data analysis, facilitation, and leadership skills.

Qualifications

• Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare.
• Experience in revenue cycle, finance, or project management.
• Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.
• Master's degree in healthcare, business, engineering, or related field.
• Certification in facilitation, process improvement, project management, or related field.
• Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment.

Responsibilities

• Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
• Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
• Communicates team recommendations effectively.
• Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
• Develops supporting instructional materials that enhance the learning objectives.
• Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean.
• Participates in the achievement of organizational-directed department goals.
• Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle).

Skills

Quality improvement

Process improvement

Industrial engineering

Business analysis

Lean Six Sigma

Facilitation

Leadership

Data analysis

Communication

Education

Bachelor's degree or 10 years revenue cycle managerial experience

Tools

Microsoft Word

PowerPoint

Access

Excel

Visio

Job description

Children’s Healthcare of Atlanta is seeking a Quality and Process Improvement professional to lead performance improvement initiatives across clinical and operational areas. You will identify opportunities, develop scorecards, and guide Lean Six Sigma projects to improve patient experience and financial outcomes.

The role requires experience in quality, process improvement, or healthcare operations, with strong data analysis, facilitation, and leadership skills.