Healthcare Process Improvement Manager | Data, Quality & Coaching

MultiCare; United States; On-site; USD 102,000 - 146,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off (PTO)

Employee assistance program

Job summary

MultiCare is seeking a Process Improvement Program Manager to lead facility or CBU level initiatives that improve operational efficiency, quality, and patient safety. You will educate and coach staff in process improvement methodologies and collaborate with stakeholders to implement scalable solutions.

The role requires strong communication, leadership, and organizational skills, with experience in healthcare process improvement and data analysis.

Qualifications

• Bachelor’s degree in a related field required.
• Certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) required.
• Minimum three years of experience leading or coaching performance improvement.

Responsibilities

• Subject matter expert on process improvement methodologies and tools.
• Assist with data analysis and workflow assessments to document processes.
• Identify opportunities to optimize workflows and reduce errors.
• Coach teams in ID-PDSA use and project management to drive progress.

Skills

Process improvement

Data analysis

Leadership

Coaching

Education

Bachelor's degree

Certification in process improvement

Job description

MultiCare is seeking a Process Improvement Program Manager to lead facility or CBU level initiatives that improve operational efficiency, quality, and patient safety. You will educate and coach staff in process improvement methodologies and collaborate with stakeholders to implement scalable solutions.

The role requires strong communication, leadership, and organizational skills, with experience in healthcare process improvement and data analysis.