Process Improvement Program Manager

MultiCare; United States; On-site; USD 102,000 - 146,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off (PTO)

Employee assistance program

Job summary

MultiCare is seeking a Process Improvement Program Manager to lead facility or CBU level initiatives that improve operational efficiency, quality, and patient safety. You will educate and coach staff in process improvement methodologies and collaborate with stakeholders to implement scalable solutions.

The role requires strong communication, leadership, and organizational skills, with experience in healthcare process improvement and data analysis.

Qualifications

• Bachelor’s degree in a related field required.
• Certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) required.
• Minimum three years of experience leading or coaching performance improvement.

Responsibilities

• Subject matter expert on process improvement methodologies and tools.
• Assist with data analysis and workflow assessments to document processes.
• Identify opportunities to optimize workflows and reduce errors.
• Coach teams in ID-PDSA use and project management to drive progress.

Skills

Process improvement

Data analysis

Leadership

Coaching

Education

Bachelor's degree

Certification in process improvement

Job description

Join a team that shares your calling At MultiCare

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. FTE:1.0, Shift: Day, Schedule: M-F

Position Summary

The Process Improvement Prog Mgr leads facility or CBU level initiatives to enhance operational efficiency, quality, patient safety, and outcomes in a healthcare setting. Key responsibilities include educating, coaching, and mentoring process improvement for MHS employees; designing and executing facility or CBU level improvement strategies; assisting with data analysis, conducting workflow assessments; and collaborating with stakeholders to implement solutions. This role facilitates the use of process improvement methodologies and supports compliance with regulatory requirements and quality goals. Candidates must have experience in quality, process improvement, and data analysis. Strong communication, leadership, and organizational skills are essential, along with the ability to coach teams, handle challenging conversations, role model MHS values, and promote best practices throughout the organization.

Responsibilities

Subject matter expert on process improvement methodologies and tools, promoting a culture of continuous learning and improvement throughout the enterprise.

Assist with data analysis, benchmarking, analyzing business and clinical processes using data, interviewing, and observation to document workflows.

Identify opportunities for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving improved outcomes.

Facilitate and coach teams in the use of the MHS process improvement methodology (ID-PDSA) using process improvement and project management skills to drive and track progress and impacts.

Deliver training/curriculum, and coach MHS employees on process improvement principles, tools, simple project management, data analysis and visualization, daily management, standard work, and change management.

Plan and implement scalable strategies facility or CBU wide.

Assist with enterprise-wide scalable initiatives and strategies.

Requirements

Bachelor’s degree in a related field required. Relevant certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) required. Minimum three (3) years of experience in a professional or technical role/function in a healthcare or related setting, or a Master’s in a healthcare related field. Minimum of three (3) years leading or coaching performance improvement. Consideration given to internal candidates not meeting all minimum requirements.

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $101,545.60 - $146,140.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

MultiCare Organization Summary

MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

Equal Employment Opportunity

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Accommodation

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.