Healthcare Process Improvement Lead

Peoplefluent; Grand Rapids (MI); Hybrid; USD 70,000 - 95,000; Full time

Job summary

University of Michigan Health-Sparrow is seeking an Operational Excellence specialist to drive and sustain process improvements across the regional network, focusing on daily gains in patient care settings.

You will partner with clinical and operational leaders, coach teams, and lead rapid improvement events while aligning with strategic goals to enhance patient outcomes and experience.

Qualifications

• Minimum 1 year of relevant experience in continuous improvement, operational excellence, or healthcare-related roles.
• Bachelor’s degree in business administration, healthcare administration, engineering, clinical or related field.
• Excellent interpersonal and relationship-building skills.
• Excellent written and oral communication skills.
• Ability to promote openness to change using evidence and influencing skills.
• Knowledge and strength with Microsoft Office applications.

Responsibilities

• Drive, implement, and sustain process improvements across the regional network.
• Identify, coach, implement, and measure departmental improvement needs aligned with strategic goals.
• Exhibit strong leadership and facilitate project decisions.
• Provide insights to stakeholders by developing goals, prioritizing deliverables, and guiding process changes.
• Partner with Senior Operational Excellence Specialists on complex initiatives to champion projects.
• Maintain a customer-oriented focus to improve patient experience.

Skills

Process improvement

Project management

Change management

Leadership

Communication

MS Office

Interpersonal skills

Education

Bachelor's degree in business administration/healthcare/engineering

Lean Six Sigma certification (preferred)

Tools

Microsoft Office

Analytical tools for data analysis

Job description

University of Michigan Health-Sparrow is seeking an Operational Excellence specialist to drive and sustain process improvements across the regional network, focusing on daily gains in patient care settings.

You will partner with clinical and operational leaders, coach teams, and lead rapid improvement events while aligning with strategic goals to enhance patient outcomes and experience.