Healthcare Practice Support Specialist

Resmed; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Resmed in Decatur, United States, seeks a Practice Support Agent to assist testing, scheduling, and customer service operations in a fast-paced healthcare environment. You will guide customers through website tools and testing device uploads while resolving data upload issues and supporting DME customers and physician offices.

The role emphasizes service quality, attention to detail, and timely issue resolution.

Qualifications

• 1+ year of customer service or support experience.
• High school diploma.
• Proficiency in Excel and MS Office.
• Knowledge of oximetry/sleep testing equipment a plus.

Responsibilities

• Answer inbound calls, chats, and emails to support customers with testing tools and uploads.
• Handle overflow scheduling calls.
• Troubleshoot Overnight Pulse Oximetry upload issues.
• Process and validate test orders, physician updates, and faxed results.
• Work shared departmental queues and assist with cross-training as needed.

Skills

Customer service

Phone communication

Attention to detail

Multitasking

Education

High school diploma

Tools

Excel

MS Office

Job description

Resmed in Decatur, United States, seeks a Practice Support Agent to assist testing, scheduling, and customer service operations in a fast-paced healthcare environment. You will guide customers through website tools and testing device uploads while resolving data upload issues and supporting DME customers and physician offices.

The role emphasizes service quality, attention to detail, and timely issue resolution.