Healthcare Practice Support Specialist: Testing & Scheduling

Worklane GmbH; Tennessee; On-site; USD 36,000 - 48,000; Full time

Job summary

Worklane GmbH is seeking a customer-focused Practice Support Agent to support testing, scheduling, and customer service operations in a fast-paced healthcare environment.

The role provides support via phone, live chat, and email, guiding customers through website tools and testing device upload processes while resolving data upload issues. Shifts are 8:00am - 4:30pm CT; ideal candidates are service-oriented, detail-focused, and committed to a high-quality customer experience.

Qualifications

• 1+ year of customer service or support experience.
• High school diploma.
• Proficiency in Excel and MS Office.
• Knowledge of oximetry/sleep testing equipment a plus.

Responsibilities

• Answer inbound calls, chats, and emails to support customers with testing tools and uploads
• Handle overflow scheduling calls
• Troubleshoot Overnight Pulse Oximetry upload issues
• Process and validate test orders, physician updates, and faxed results
• Work shared departmental queues and assist with cross-training as needed

Skills

Customer service

MS Excel

MS Office

Communication skills

Multitasking

Phone etiquette

Education

High School Diploma

Tools

MS Office Suite

Job description

Worklane GmbH is seeking a customer-focused Practice Support Agent to support testing, scheduling, and customer service operations in a fast-paced healthcare environment.

The role provides support via phone, live chat, and email, guiding customers through website tools and testing device upload processes while resolving data upload issues. Shifts are 8:00am - 4:30pm CT; ideal candidates are service-oriented, detail-focused, and committed to a high-quality customer experience.