Healthcare Practice Operations Specialist

Indiana University Health; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Indiana University Health is seeking Specialists in Practice Operations to support organizational practice operations, monitor budgets and targets, and evaluate policies and procedures. This role reports to the Service Line Administrator and provides interim managerial support when needed.

The position emphasizes leadership, collaboration with management and physicians, and delivering results aligned with IU Health's mission and values.

Qualifications

• Bachelor's degree required.
• Minimum 2-4 years professional office experience (preferably healthcare related), and familiarity with health care organizations required. Masters of Health Administration or Masters of Business Administration may be accepted in lieu of experience.
• Accounting, Business, Management, Science or Health Administration concentration preferred.

Responsibilities

• Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.
• Leadership - Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes of moderately complex initiatives.
• Relationship Building - Builds rapport and finds common ground with others, creating experiences and interactions where people consistently feel heard, valued and respected. Provides exemplary customer service to internal and external customers by being proactive, responsive and encouraging teamwork. Strives to build a network of contacts, both internal and external to the organization.
• Collaboration - Collaborates with others to identify business solutions. Actively contributes to their team(s), and the achievement of team and organizational goals.
• Analysis - Analyzes problems and opportunities as they arise. Takes into account all fact-based and stakeholder information available in order to evaluate alternatives and make sound recommendations. Asks appropriate follow up questions to determine the root cause of the problem.
• Critical Thinking - Leverages curiosity and insights to explore rationale behind decision-making. Connects pieces of information from various sources to improve problem solving capabilities and recommendations. Recognizes and distinguishes questions, problems, and conflict. Leverages knowledge and experiences to ensure best practices are being implemented in day-to-day work.
• Ethical Practice - Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization. Demonstrates thorough and logical thought processes to support actions / recommendations. Reports and responds immediately to unethical behavior or conflicts of interest.

Education

Bachelor's degree

Masters of Health Administration or MBA

Job description

Indiana University Health is seeking Specialists in Practice Operations to support organizational practice operations, monitor budgets and targets, and evaluate policies and procedures. This role reports to the Service Line Administrator and provides interim managerial support when needed.

The position emphasizes leadership, collaboration with management and physicians, and delivering results aligned with IU Health's mission and values.