Healthcare Practice Operations Manager

Memorial Hermann; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

Memorial Hermann Health System is seeking a supervisor to manage day-to-day practice operations, including staffing, patient scheduling, collections, and claims posting. The role emphasizes efficient workflow, regulatory compliance, and exceptional patient and staff service across Memorial Hermann facilities.

The position requires a bachelor’s degree (preferred), at least two years of healthcare experience, and strong communication and leadership skills to drive performance and patient-centered

Qualifications

• Two years in related healthcare experience.
• Effective oral and written communication skills.
• Knowledge in the eight domains of medical practice management.
• Strong direct performance management and financial acumen.
• Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations.

Responsibilities

• Promotes the treatment of patients through efficient scheduling, clinical care and flow, collections processes, and outstanding customer service.
• Assists with planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
• Leads in the preparation of departmental compliance with regulatory requirements.
• Assigns work and manages the activities of practice personnel. Trains, monitors and evaluates staff as necessary.
• Understands the fundamental importance of customer service and develops processes and culture that support excellent customer service, adherence to regulatory standards and achievement of business objectives.
• Supports the instruction of educational programs that promote staff competency.
• Monitors quality improvement efforts and makes recommendations for change as necessary.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Skills

Healthcare experience

Communication skills

Staff management

Financial acumen

Regulatory knowledge

Education

Bachelor's degree

Job description

Memorial Hermann Health System is seeking a supervisor to manage day-to-day practice operations, including staffing, patient scheduling, collections, and claims posting. The role emphasizes efficient workflow, regulatory compliance, and exceptional patient and staff service across Memorial Hermann facilities.

The position requires a bachelor’s degree (preferred), at least two years of healthcare experience, and strong communication and leadership skills to drive performance and patient-centered