Healthcare Practice Operations Lead

Southern Indiana ENT; Columbus (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Southern Indiana ENT is seeking a Practice Administrator to oversee day-to-day operations across multiple clinic sites in Indiana. You will supervise non-clinical staff, work with physicians on clinical oversight, and report to Medical Director and corporate leadership.

The role focuses on ensuring timely patient care, compliance with OSHA/CLIA, and effective revenue/expense management within the annual budget. Travel to clinics is required.

Qualifications

• College degree with five years related experience and/or training or equivalent combination of education and experience with a high focus on customer service, medical practice management, insurance plans, and healthcare background.
• Healthcare Management experience.
• 2+ years of Communications or Marketing experience, specifically within healthcare
• Proficient in MS Office including Excel, Word, Outlook and PowerPoint.

Responsibilities

• Ensures patients are treated timely, courteous, and professional.
• Promotes high standards of telephone and in-person patient conversations.
• Acts as a resource to physicians regarding operational aspects of the group.
• Coordinates clinical services to ensure physicians have resources for optimal patient care.
• Ensures OSHA and CLIA compliance with current safety and infection control plans.
• Maintains adequate staffing and develops/updates job descriptions.
• Evaluates personnel performance with corporate/physician leadership.
• Monitors compliance with local, state, and federal guidelines.
• Facilitates staff development and team-building.
• Manages continuing education and compliance for all team members.
• Oversees credentialing activities for physicians with third-party payers.
• Supports billing to ensure documentation supports timely filing of clean claims.
• Manages revenue and expenses against annual budget and communicates variances.
• Participates in annual operating and capital budget development.
• Manages facilities to comply with codes and support positive patient experience.
• Ensures clinical equipment is maintained and functional.
• Supervises risk management and HIPAA compliance.
• Establishes efficient patient flow processes.
• Travel to all clinic locations periodically.
• Acts as liaison to corporate management.

Skills

Healthcare Management

Communications

Marketing

Education

College degree

Tools

Excel

Word

Outlook

PowerPoint

Job description

Southern Indiana ENT is seeking a Practice Administrator to oversee day-to-day operations across multiple clinic sites in Indiana. You will supervise non-clinical staff, work with physicians on clinical oversight, and report to Medical Director and corporate leadership.

The role focuses on ensuring timely patient care, compliance with OSHA/CLIA, and effective revenue/expense management within the annual budget. Travel to clinics is required.