Healthcare Platform Product Specialist

OneOncology; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

OneOncology in Nashville is seeking a Product Specialist to join the Enterprise Solutions team as a hands-on resource for the ServiceNow platform. This role blends technical configuration with product management, supporting daily operations while shaping strategy and backlog.

You will translate business needs into development stories, manage a shared queue across IT, clinical, legal and admin, and collaborate with developers and partners.

Qualifications

• 1–3 years in product support, business analysis, implementation, or related technical roles.
• Ability to translate ambiguous business needs into stories, acceptance criteria, and requirements.
• Comfort with AI/LLMs to accelerate documentation and delivery.

Responsibilities

• Own the day-to-day operation of the ServiceNow platform and maintain a prioritized delivery queue.
• Translate business needs into clear development stories, acceptance criteria, and workflow recommendations.
• Troubleshoot platform issues, perform basic configuration, and handle light scripting as needed.
• Collaborate with internal developers and the delivery partner to refine and sequence work.
• Support testing, UAT, and issue triage, owning resolution end to end where appropriate.
• Use AI/LLMs to accelerate delivery, draft documentation, and generate release notes.
• Grow platform and product skills toward broader ownership over time.

Skills

Product support

Business analysis

Systems analysis

Technical role

Communication

Learning agility

Education

High School Diploma or GED

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

OneOncology in Nashville is seeking a Product Specialist to join the Enterprise Solutions team as a hands-on resource for the ServiceNow platform. This role blends technical configuration with product management, supporting daily operations while shaping strategy and backlog.

You will translate business needs into development stories, manage a shared queue across IT, clinical, legal and admin, and collaborate with developers and partners.