Platform Product Specialist - ServiceNow & AI

OneOncology; Nashville (TN); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

OneOncology seeks a Product Specialist to join the Enterprise Solutions team as a dedicated product resource for the ServiceNow platform. This role combines technical tasks with product management, supporting day-to-day operations while leadership defines strategy.

You will translate business needs into development stories, manage a shared queue, and collaborate with developers and delivery partners. The ideal candidate has strong technical aptitude, business acumen, and excellent communication

Qualifikationen

• 1–3 years in product support, business analysis, implementation, systems analysis, or related technical role.
• Ability to translate ambiguous business needs into clear stories and acceptance criteria.
• Comfort using AI/LLMs to accelerate documentation and delivery.
• Excellent written and verbal communication with strong stakeholder management.
• Willingness to grow into broader product ownership over time.

Aufgaben

• Own day-to-day operation of the ServiceNow platform across a shared delivery queue.
• Translate business needs into clear development stories and acceptance criteria.
• Troubleshoot issues, perform basic configuration, and light scripting.
• Collaborate with internal developers and external partners in two‑week sprints.
• Use AI/LLMs to accelerate delivery, draft documentation, and generate release notes.
• Maintain platform documentation and stakeholder communications.
• Support backlog refinement and prioritization with transparent trade‑offs.
• Identify opportunities to improve workflows and platform capabilities.

Kenntnisse

Product support

Business analysis

Technical troubleshooting

Ausbildung

Bachelor's degree or equivalent

High school diploma or GED

Tools

ServiceNow

Jobbeschreibung

OneOncology seeks a Product Specialist to join the Enterprise Solutions team as a dedicated product resource for the ServiceNow platform. This role combines technical tasks with product management, supporting day-to-day operations while leadership defines strategy.

You will translate business needs into development stories, manage a shared queue, and collaborate with developers and delivery partners. The ideal candidate has strong technical aptitude, business acumen, and excellent communication