Healthcare Payer Client Relationship Manager

Cognizant; Blaine (MN); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Healthcare Payer Client Relationship Manager to lead growth and manage P&L for payer accounts in the Minneapolis area. The role requires living within daily commuting distance and office presence 4–5 days a week, with travel as needed.

You will drive sales, manage delivery, and foster executive-level relationships to expand the account. The position emphasizes deep healthcare payer domain knowledge, strategic deal-making, and cross-functional leadership across Cognizant’s

Qualifications

• 15+ years of experience in a client facing role or account leadership role in IT professional services or management consulting
• Experience leading diverse teams and collaborating in a multi-cultural environment
• Strong knowledge of US healthcare, technology landscape and trends
• Track record of managing portfolios including sales, programs, and annuity business
• Relationship-oriented with ability to build and sustain client relationships
• Strategic thinker with the ability to plan and stay the course
• Ability to navigate large organizations in a multi-dimensional matrix and persuade with content

Responsibilities

• Balance business development and sales responsibilities while delivering high quality service
• Drive profitable growth by identifying and closing new, renewal, and expansion opportunities
• Understand client business needs and apply service knowledge to meet them
• Grow client relationships by identifying new business opportunities
• Maintain relationships with client decision makers and influencers across levels
• Collaborate with Cognizant service lines and innovation teams to execute the account plan
• Drive execution of the portfolio's innovation agenda
• Involve in deal reviews, solution development, and proposal responses with timely approvals
• Forge partnerships and leverage Cognizant alliances to grow the account
• Oversee end-to-end account operations including forecasting, budgeting, and P&L
• Monitor revenue/profit growth within timelines
• Develop visibility for Cognizant in the account and industry

Education

MBA or bachelor’s degree OR equivalent combination of education, training, and experience

Job description

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Cognizant Technology Solutions is currently seeking a highly skilled Healthcare Payer Client Relationship Manager who will be responsible for growing the payer clients in the Minneapolis, MN area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).

The qualified candidate must live within a daily commutable distance to the client location in the Minneapolis area to be in the office 5 days per week.

Key Responsibilities

• Balance business development and sales responsibilities and be responsible for managing high quality delivery while developing strategies and tactics for further penetrating the account and cross-selling Cognizant’s emerging services.
• Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
• Understand the customer’s specific business needs and apply service/ process knowledge to meet those needs, additionally, to identify critical initiatives that help the client’s business to achieve their goals.
• Works to grow the client relationship by identifying new business opportunities.
• Build and maintain relationships across various levels in the client organization, build a partner map to position the team and management. Have regular meetings and interface with the customer decision makers and influencers.
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.
• Actively drive execution of the innovation agenda for the portfolio.
• Be actively involved in deal reviews, developing solutions, proposal responses, creating an executive summary for the proposal, and ensure timely submission with appropriate internal approvals.
• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.
• End-to-end management of the account operations including account forecasting, budgeting, and overall P&L.
• Manage accountability against Measurable Revenue/Profit Growth within set timelines.
• Focus on developing a plan on increasing the visibility of Cognizant in the account and in the industry.

The qualified candidate must live within a daily commutable distance to Minneapolis, MN. to be in the office 4 to 5 days per week and must be able to drive to other locations in the region as needed for business. Very limited air travel required.

Required Experience

• 15+ years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
• Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
• Strong knowledge of US healthcare, the associated technology landscape and trends
• A strong performance track record of managing different portfolios ranging from sales, new sales, programs and existing annuity business
• A strong relationship-oriented bent of mind, demonstrated capabilities in building and sustaining relationships
• Strategic thinking and confidence and ability to plan and stay the course
• Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence
• Strong executive presence and gravitas
• MBA or bachelor’s degree OR equivalent combination of education, training, and experience.

Preferred Experience

• The candidate must bring in experience, insight, and credibility in the US Healthcare Payer domain
• The candidate must be able to work in a dynamic, entrepreneurial environment
• Experience of leading and closing large deals in managed services (multi-million $ and multi-year contracts)

Top Reasons to Join Our Team

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive bonus plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

Salary and Other Compensation:

The BASE SALARY for this position $140,000 - $170,000 + Annual Target Bonus.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.

A Good fit for the Cognizant culture

A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.

Work Authorization

Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.