Client Success Advisor (RCM Expert)

Cognizant; Earth City (MO); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Client Success Advisor and RCM Expert in the United States to lead large-scale transitions of revenue cycle management functions across provider organizations. You will partner with RCM and Transitions teams and clients to ensure successful transitions, acting as a subject matter expert on Cognizant’s products and services and recommending process changes to boost performance.

You will establish KPI tracking, perform A/R analysis, and guide executives with strategic

Qualifications

• 10+ years of experience in healthcare operations, consulting, or related fields.
• Expert knowledge of revenue cycle management across the care continuum, including CPT and ICD-10 knowledge.
• Experience advising senior healthcare executives with strong communication, presentation, and storytelling abilities.
• Experience working in a medical practice environment, including Pediatrics and Behavioral Health medical billing.
• Degree in Business Administration or equivalent related experience.

Responsibilities

• Develop trusted advisor relationships with healthcare leadership, providing strategic guidance and representing results to executive leadership at provider offices, hospitals, and health systems
• Lead complex transition engagements, performing due diligence to align with contractual obligations and set clear expectations with clients and internal stakeholders
• Provide expertise in revenue cycle, clinical integration, and financial turnarounds, designing innovative solutions to pressing revenue cycle challenges
• Establish and monitor KPIs, investigate claims using A/R analysis and related tools, and make data-driven decisions to evaluate and improve transition outcomes
• Build strategic client relationships, document Work Instructions and Standard Operating Procedures, and ensure compliance with all state and federal billing regulations

Skills

ACMPE knowledge

CPC certification

Entrepreneurial mindset

Talent development

Education

Business Administration degree

Tools

Salesforce

Microsoft Office

Google Docs

Job description

Client Success Advisor (RCM Expert)

Level: Associate Director

Location: United States

Travel: As Required

Employment Type: Full-Time

About the role:

As a Client Success Advisor and RCM Expert, you will take a lead role in managing large-scale transitions and delivering client success. Working closely with our RCM and Transitions teams and directly with clients, you will ensure the seamless and successful transition of contracted revenue cycle management functions across practices, hospitals, and health systems. You will serve as a subject matter expert representing Cognizant’s products and services, provide consultative reviews of revenue cycle performance, and recommend process changes that improve the overall performance and efficiency of the provider. This is a high-visibility, challenging opportunity that calls for strong business acumen, leadership, and a motivated, results-driven attitude.

In this role you will

• Develop trusted advisor relationships with healthcare leadership, providing strategic guidance and representing results to executive leadership at provider offices, hospitals, and health systems
• Lead complex transition engagements, performing due diligence to align with contractual obligations and set clear expectations with clients and internal stakeholders
• Provide expertise in revenue cycle, clinical integration, and financial turnarounds, designing innovative solutions to pressing revenue cycle challenges
• Establish and monitor KPIs, investigate claims using A/R analysis and related tools, and make data-driven decisions to evaluate and improve transition outcomes
• Build strategic client relationships, document Work Instructions and Standard Operating Procedures, and ensure compliance with all state and federal billing regulations

Key Responsibilities

• 10 or more years of experience in healthcare operations, consulting, or related fields
• Expert knowledge of revenue cycle management across the care continuum, including CPT and ICD-10 knowledge
• Experience advising senior healthcare executives with strong communication, presentation, and storytelling abilities
• Experience working in a medical practice environment, including Pediatrics and Behavioral Health medical billing
• Degree in Business Administration or equivalent related experience.

Required Skills and Qualifications

• MGMA ACMPE membership or knowledge
• Certified Professional Coder (CPC) certification
• Salesforce knowledge and proficiency with Microsoft Office Suite and Google Docs
• Entrepreneurial mindset with a proven business development track record
• Demonstrated commitment to developing talent and fostering client success.

Why Join Cognizant

At Cognizant, you will have the opportunity to work with leading Healthcare organizations, influence transformational initiatives, and shape the future of Revenue Cycle Management through technology, innovation, and strategic partnerships. You will be empowered to drive meaningful business outcomes while contributing to one of the industry’s leading Healthcare practices.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The annual salary for this position is between $140,000 – $165,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes

The Cognizant community

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We look after our people, clients, company, communities and climate by doing what’s right.
• We cultivate an innovative environment where you can build the career path that’s right for you.