Client Relationship Manager (Greater Seattle Area, WA)

SupportFinity™; Seattle (WA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

SupportFinity™ is looking for a Client Relationship Manager based in the Greater Seattle Area, WA. This role is ideal for those with extensive experience in IT consulting and account leadership, especially with Microsoft. The successful candidate will drive growth and manage P&L for assigned accounts while positioning Cognizant as a trusted advisor.

Key responsibilities include leveraging existing relationships to drive business development, managing account operations, and collaborating with service lines to achieve measurable client outcomes. If you have a proven track record in this field, we encourage you to apply.

Qualifications

• 15+ years of experience in IT professional services or consulting.
• 5+ years of experience selling to Microsoft.
• Strong understanding of technology trends, including AI and machine learning.

Responsibilities

• Leverage prior Microsoft experience to build business.
• Drive profitable growth through new and renewal opportunities.
• Manage end-to-end account operations, including P&L accountability.
• Build relationships with executive stakeholders.

Skills

Client-facing experience

Knowledge of AI-driven solutions

Relationships with Microsoft

Account leadership

P&L Management

Job description

Client Relationship Manager (Greater Seattle Area, WA)

Location: Greater Seattle Area, WA (Onsite)

Level: Associate Director

About the Role – We are seeking an experienced Client Relationship Manager (CRM) to join our Communications, Media, and Technology (CMT) team, focused on driving growth with strategic high-tech clients in the Seattle area. This role is ideal for someone with prior experience selling into Microsoft, strong knowledge of AI-driven solutions, and the ability to quickly build a book of business leveraging existing relationships and industry expertise. As a CRM, you will act as a business owner for assigned accounts, partnering closely with the Client Partner and delivery teams to ensure exceptional client satisfaction and profitable growth. You will be accountable for the client P&L, driving revenue, margin, and retention while positioning Cognizant as a trusted advisor.

In This Role, You Will

• Leverage prior Microsoft experience and contacts to accelerate business development and establish a strong pipeline of opportunities.
• Balance sales and delivery responsibilities, ensuring high-quality execution while driving strategies for account penetration and cross-selling Cognizant’s emerging services, including AI-based technologies.
• Drive profitable growth through identifying and closing new, renewal, and expansion opportunities.
• Understand client business priorities and align Cognizant’s solutions to deliver measurable outcomes, particularly in AI, automation, and data-driven transformation.
• Build and maintain relationships across multiple levels within client organizations, including executive stakeholders.
• Collaborate with Cognizant service lines and innovation teams to develop and execute account strategies.
• Lead proposal development, deal reviews, and executive summaries for large opportunities.
• Identify and leverage strategic partnerships and alliances to expand account footprint.
• Manage end-to-end account operations, including forecasting, budgeting, and overall P&L accountability.

Certifications Required

• Prior certification on sales programs such as 'Holden' or 'Miller Heiman' is good to have. Recent certification in Cloud and AI (Basic) would be good to have.

Other Skills And Experience

• 15+ years of experience in client-facing or account leadership roles within IT professional services or consulting.
• Proven success in selling into Microsoft or similar large technology enterprises, with strong knowledge of their ecosystem and procurement processes.
• Must possess a minimum of 5 years of experience in selling to Microsoft.
• Ability to quickly build a book of business leveraging prior contacts and relationships.
• Experience managing $10M+ P&L and driving measurable revenue/profit growth.
• Strong understanding of technology trends, including AI, machine learning, and automation solutions.
• Demonstrated ability to sell AI-based technologies and articulate business value of AI-driven transformation.
• Track record of closing large managed services deals (multi-million $, multi-year contracts).
• Exceptional relationship-building skills and executive presence.
• Ability to navigate complex organizations and influence through content and confidence.
• Experience leading diverse teams and collaborating in a multi-cultural environment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The annual Base salary for this position is between $160,000 - $180,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.