Healthcare Patient Customer Service Representative

Phoenixhcs; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in revenue cycle management services is hiring a Healthcare Patient Customer Service Representative. This remote position involves answering patient queries on billing, managing refunds, and providing excellent customer service. The ideal candidate will have experience in medical billing and must demonstrate strong organizational and communication skills.

Benefits

Competitive wage and salary

Paid time off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Employee recognition plan

Qualifications

• Minimum of one year of experience in medical billing and collections.
• Current knowledge of medical billing, reimbursement, and EOBs.

Responsibilities

• Answer patient calls regarding EOB and research balances.
• Manage patient refunds and process payments.

Skills

Attention to detail

Organization

Customer service experience

Multi-tasking

Job description

Phoenix Healthcare Services is a leader in reliable, customer service based revenue cycle management services. We work hard at fostering a corporate culture of excellence and trust among clients and employees.

In 2008, we set out to change the world of Revenue Cycle Management. We started as a medical billing company, and have since evolved into an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. We didn’t stop there; by leveraging decades of experiences, we have carefully developed our own propriety technology to further improve our client experience and overall financial performance.

With an exceptional client satisfaction history managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, we’re quickly growing and looking for the right candidate to join our team.

Title: Healthcare Patient Customer Service Representative

Schedule: Monday - Friday (no weekends)

Location: Remote

Experience: Minimum of one year

Travel required: None

Primary Responsibilities:

- Answer patient calls regarding EOB and research balances.
- Manage patient refunds. - Process Patient Payments

Requirements:

- A minimum of one year of experience in medical billing and collections required.
- Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid and Medicare.
- Thorough understanding of EOBs, and the ability to effectively communicate by phone and in writing with patients.
- Consistently demonstrate extensive attention to detail, organization and multi-tasking skills.
- Ability to provide a positive customer service experience to clients, guests, and patients.
- Self-motivated, multitasking and a team player.

Perks:

We highly value and invest in our staff. We truly believe by putting the interest our staff members first, they will, in turn, take great care of our clients. That's why we're committed to continually investing in our staff and making Phoenix Healthcare Services a positive and fun working environment.

Some of the benefits our staff members enjoy:

Competitive wage and salary
Paid time off (PTO)
Health Insurance
Dental Insurance
Life Insurance
Employee recognition plan