Clinical Documentation & Provider Success Specialist

Zynex-Medical,-Inc.; Denver (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Zynex-Medical, Inc. in Denver is seeking a Clinical Documentation & Provider Success Specialist to review and optimize documentation for payer readiness and patient care.

You will work with physicians, clinical teams, and field staff to identify gaps and ensure compliance. Responsibilities include verifying payer requirements, maintaining documentation tracking, and addressing deficiencies while upholding HIPAA and internal policies.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 4+ years in healthcare documentation or related fields.
• Strong medical terminology knowledge.
• Experience working with providers and healthcare partners.
• Familiarity with payer documentation requirements and workflows.
• Excellent written and verbal communication; strong organization and attention to detail.
• Experience using EMR, CRM, and office software.

Responsibilities

• Review clinical documentation for completeness, accuracy, and payer compliance.
• Identify missing or inconsistent documentation and resolve barriers.
• Verify documentation supports payer medical necessity requirements.
• Maintain accurate documentation tracking throughout review process.
• Partner with physicians, nurses, and clinical staff to obtain required documentation.
• Communicate deficiencies and corrections clearly to providers and teams.
• Collaborate with Revenue Cycle, Compliance, and Sales to streamline workflows.
• Ensure HIPAA compliance in all documentation activities.

Skills

Clinical Documentation

Healthcare Ops

Provider Partnership

Documentation Compliance

Problem Solving

Cross-Functional

Customer Focus

Attention to Detail

Education

High school diploma

Associate degree in HIM/related

Tools

EMR

CRM

MS Office

Job description

Clinical Documentation & Provider Success Specialist

Job Category: Monitoring Solutions

Requisition Number: CLINI001210

• Posted : August 3, 2026
• Full-Time

Locations

Showing 1 location

Altivera Corporate Office
8181 E Tufts Ave
Denver, CO 80237, USA

Description

Working with a high degree of ownership and attention to detail, the Clinical Documentation Specialist reviews documentation for completeness,identifiesgaps or inconsistencies, communicates documentation requirements, and helps resolve documentation barriers that may delay patient care or reimbursement.

Core Competencies

• Clinical Documentation Expertise — Reviews documentation for completeness, accuracy, compliance, andreimbursementreadiness.
• Healthcare Operations Knowledge — Understandsdocumentationworkflows, payer requirements, and operational processes supporting patient care.
• Provider & Customer Partnership — Builds trusted relationships with providers, clinical teams, customers, and field sales representatives.
• Documentation Quality & Compliance — Applies payer policies, internal standards, and documentation requirements consistently.
• Problem Solving & Critical Thinking — Identifies documentation gaps, investigates root causes, and recommends practical solutions.
• Cross-Functional Collaboration — Partners effectively across Operations, Revenue Cycle, Compliance, Customer Care, and Sales.
• Customer Focus — Delivers responsive support while balancing customer experience with documentation quality.
• Attention to Detail — Maintains accuracy while managing multiple documentation requests and priorities.

Clinical Documentation Review

• Review clinical documentation for completeness, consistency, and payer compliance.
• Identifymissing, incomplete, or inconsistent documentation that mayimpactreimbursement or patient care.
• Verify documentation supports payer medical necessity requirements.
• Maintainaccuratedocumentation tracking throughout the review process.

Provider & Clinical Partnership

• Partner directly with physicians, nurses, therapists, and clinical staff to obtain required documentation.
• Clearly communicate documentation deficiencies and required corrections.
• Build collaborative relationships that improve documentation quality whilemaintaininga positive customer experience.
• Serve as a trusted documentation resource for providers and internal stakeholders.

Field Sales Partnership

• Partner closely with assigned Territory Managers and field sales representatives to support customer documentation needs.
• Assistfield sales teams in resolving documentation barriersimpactingpatient onboarding or reimbursement.
• Providetimelyupdatesregardingdocumentation status whilemaintainingHIPAA compliance.
• Help bridge customer-facing sales activity with internal documentation and operational workflows.

Documentation Quality & Compliance

• Interpret payer documentation requirements and internal policies to ensure compliant documentation.
• Support documentation initiatives that reduce denials, delays, and rework.
• Maintain confidentiality of protected health information andcomply withall HIPAA requirements.
• Escalatedocumentationconcerns, trends, or recurring issues to leadership asappropriate.

Operational Collaboration

• Collaborate with Revenue Cycle, Operations, Customer Care, Billing, Compliance, and other internal departments.
• Assistwith continuous improvement initiatives related todocumentationworkflows.
• Participate in documentation process enhancements, training initiatives, and operational projects.
• Maintainaccuratedocumentation records using electronic documentation platforms and operational systems.

Experience & Education

• High school diploma or equivalent required;Associate'sdegree or coursework in Health Information Management, Medical Coding, Healthcare Administration, or related field preferred.
• Four (4)+years of progressive experience supporting healthcare documentation, provider services, revenue cycle operations, medical office operations, billing, coding, durable medical equipment, home health, or similar healthcare environments.
• Strong understanding of medical terminology.
• Experience working directly with providers, clinical staff, customers, or healthcare partners.
• Working knowledge of payer documentation requirements and reimbursement workflows.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Experience utilizing EMR platforms, documentation systems, CRM tools, and Microsoft Office.
• Knowledge of ICD-10, CPT, HCPCS, prior authorization documentation, or payer medical policies preferred.

Success in This Role

Success in this position will bedemonstratedthrough:

• Clinical documentation is consistently complete,accurate, and payer compliant.
• Documentation-related delays and reimbursement issues are reduced.
• Providers and field sales representatives receive responsive, knowledgeable documentation support.
• Customer documentation barriers are resolved efficiently.
• Documentationquality metrics improve through proactive issue identification.
• Cross-functional teams view the Clinical Documentation Specialist as a trusted operational partner.
• Documentation processesbecomeincreasingly standardized, scalable, and efficient.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.