Healthcare Operations Supervisor — Patient Services

NCBiotech; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Johnson & Johnson is seeking an Operations Supervisor to lead a patient service center team across multiple locations in the United States. The role focuses on delivering superior patient service, coaching direct reports, and ensuring compliance with healthcare regulations.

Travel up to 10% may be required, with collaboration across cross-functional teams to optimize programs. The position demands strong leadership, call center expertise, and proficiency with CRM tools and Microsoft Office.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Management or related field.
• 4+ years in a supervisory role in a call center, healthcare preferred.
• Strong understanding of call center operations, KPIs, and healthcare regulations.
• Proven leadership skills with accountability.
• Proficient with call center software and CRM tools.

Responsibilities

• Supervise, coach, and mentor a team of direct reports, ensuring excellent patient service.
• Oversee onboarding of new hires and identify training needs.
• Monitor performance through KPIs and ensure policy compliance (HIPAA).
• Collaborate with business partners to achieve program goals and develop SOPs.
• Manage staff scheduling and ensure data quality according to program metrics.
• Develop and implement quality assurance measures and patient confidentiality.

Skills

Call center operations

Leadership

KPIs

Team motivation

Cross-functional collaboration

Education

Bachelor's Degree in Healthcare Administration or related field

Tools

CRM software

Microsoft Office

Job description

Johnson & Johnson is seeking an Operations Supervisor to lead a patient service center team across multiple locations in the United States. The role focuses on delivering superior patient service, coaching direct reports, and ensuring compliance with healthcare regulations.

Travel up to 10% may be required, with collaboration across cross-functional teams to optimize programs. The position demands strong leadership, call center expertise, and proficiency with CRM tools and Microsoft Office.