Healthcare Operations Specialist – Process Improvement

AdaptHealth; Southfield (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation and Incentive

Comprehensive Total Rewards & Benefits

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Paid Parental Bonding Leave

Disability Insurance

Life and AD&D Insurance

FSA/HSA

Teledoc access

Identity Theft Protection

Job summary

AdaptHealth in Michigan is seeking an Operations Specialist to support patient care and drive operational excellence across our service areas. The role uniquely balances patient outcomes with process improvements and team performance.

You will review documentation, verify insurance, navigate EMR systems, analyze workflows, and collaborate with leaders to resolve issues while meeting quality and performance metrics.

Qualifications

• High School Diploma or GED required; Associate’s degree in Healthcare Administration or related field preferred.
• Valid, unrestricted driver’s license.
• 1 year of relatable work experience in admin, clerical, insurance, billing, claims, call center, or customer service.
• Experience in healthcare orgs (pharmacy, HME, medical supply, or Medicare env) a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.

Skills

Communication

Multi-tasking

Analytical thinking

Problem solving

Computer skills

Education

High School Diploma or GED

Associate’s degree in Healthcare Administration or related

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth in Michigan is seeking an Operations Specialist to support patient care and drive operational excellence across our service areas. The role uniquely balances patient outcomes with process improvements and team performance.

You will review documentation, verify insurance, navigate EMR systems, analyze workflows, and collaborate with leaders to resolve issues while meeting quality and performance metrics.