Healthcare Operations Manager, Support Services

Crothall Healthcare; Baltimore (MD); On-site; USD 54,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Flexible Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Job summary

Crothall Healthcare seeks an Operations Manager to lead and coordinate the support services across the facility. You will supervise frontline staff, align tasks with administration, and ensure top-tier service levels within the department.

You will establish standards, plan staffing, and participate in hiring while directing training and development. This role requires strong communication, organization, and adaptability in a fast-paced environment.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Communication

Leadership

Multitasking

Organizational skills

Contract management

MS Office

Tools

Word

Excel

PowerPoint

Outlook

Job description

Crothall Healthcare seeks an Operations Manager to lead and coordinate the support services across the facility. You will supervise frontline staff, align tasks with administration, and ensure top-tier service levels within the department.

You will establish standards, plan staffing, and participate in hiring while directing training and development. This role requires strong communication, organization, and adaptability in a fast-paced environment.