Healthcare Operations Lead — Back-Office & Clinics

United Way Worldwide; Columbia (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

WellPartners is seeking a hands-on Business Operations Manager to lead essential back-office and administrative operations for our Midlands, SC clinics. The role combines supervision with hands-on process management to ensure smooth, compliant operations across locations.

You will work closely with the Executive Director and clinical leaders to strengthen service consistency, financial discipline, and operational accountability. Strong leadership and payroll/HR experience are a must.

Qualifications

• Bachelor’s degree in business administration, healthcare administration, nonprofit management, or a related field, or equivalent relevant experience.
• At least five years of relevant experience in business operations, healthcare administration, or a comparable environment, including staff supervision.
• Practical experience with payroll or HR administration, purchasing, financial coordination, and operational reporting.
• Strong Excel and Microsoft 365 skills; comfortable learning and administering shared workflows and systems such as SharePoint.
• Sound judgment, discretion with confidential information, attention to detail, and a track record of meeting deadlines.
• A service mindset and willingness to roll up your sleeves, solve problems, and complete the work—not simply delegate it.

Responsibilities

• Coordinate day-to-day administrative operations across dental and eye clinic locations, including purchasing, vendors, supplies, systems, and workflow improvements.
• Partner with clinical leadership to resolve administrative issues, support patient access, and maintain consistent procedures across locations.
• Directly supervise designated front desk and administrative staff, including training, coaching, scheduling coverage, and performance follow-through.
• Maintain consistent standards for patient scheduling, registration, communications, and customer service in coordination with clinical leaders.
• Coordinate onboarding, offboarding, personnel records, benefits administration, timekeeping, and payroll inputs with internal leaders and external providers.
• Track deadlines, resolve routine discrepancies, and support consistent implementation of employee policies while maintaining confidentiality.
• Own the administrative reporting calendar and coordinate timely, accurate clinic dashboards, patient volume reports, grant reporting inputs, and management summaries.
• Track progress against the organizational roadmap, action items, and performance measures; flag gaps, trends, and deadlines for management attention.

Skills

Staff supervision

Attention to detail

Discretion with confidential info

Service mindset

Problem solving

Education

Bachelor’s degree in business administration, healthcare administration, nonprofit management, or related field

Tools

Excel

Microsoft 365

SharePoint

Job description

WellPartners is seeking a hands-on Business Operations Manager to lead essential back-office and administrative operations for our Midlands, SC clinics. The role combines supervision with hands-on process management to ensure smooth, compliant operations across locations.

You will work closely with the Executive Director and clinical leaders to strengthen service consistency, financial discipline, and operational accountability. Strong leadership and payroll/HR experience are a must.