Healthcare Operations Coordinator

TEKsystems; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free parking

Job summary

TEKsystems in Honolulu, Hawaii is seeking candidates to join the Membership Advocacy and Appeals team in a full-time, on-site capacity.

You will process incoming appeals, grievances, complaints, and member advocacy requests, documenting and routing them for review while upholding member experience, operations, and regulatory compliance.

Qualifications

• Experience in customer service, healthcare operations, call center support, or administrative support.
• Ability to work on-site five days per week.
• Available to work Monday through Friday during standard business hours (8:00 AM - 5:00 PM).
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Experience maintaining accurate records and documentation.
• Ability to manage multiple priorities and deadlines.
• Comfortable handling sensitive and confidential information.

Responsibilities

• Process incoming appeals, grievances, complaints, and member advocacy requests.
• Serve as a key point of contact for members, providers, and internal teams by ensuring requests are accurately documented, validated, and routed for review.
• Support positive member experiences, operational efficiency, and compliance with healthcare regulations.

Skills

Customer service

Healthcare operations

Call center support

Administrative support

On-site work

Job description

TEKsystems is seeking candidates that want to go into healthcare to support a local healthcare organization in Hawaii. This role supports the Membership Advocacy and Appeals team by processing incoming appeals, grievances, complaints, and member advocacy requests. The ideal candidate is highly organized, detail-oriented, and enjoys helping others while working in a fast-paced administrative environment.

In this position, you will serve as a key point of contact for members, providers, and internal teams by ensuring requests are accurately documented, validated, and routed for review. Your work will help support positive member experiences, operational efficiency, and compliance with healthcare regulations.

This is a full-time, on-site position located in Honolulu, Hawaii. The schedule is Monday through Friday from 8:00 AM to 5:00 PM, and free parking is provided.

Qualifications

• Experience in customer service, healthcare operations, call center support, administrative support, or a related field
• Ability to work on-site five (5) days per week
• Available to work Monday through Friday during standard business hours (8:00 AM - 5:00 PM)
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Experience maintaining accurate records and documentation
• Ability to manage multiple priorities and deadlines
• Comfortable handling sensitive and confidential information

Responsibilities