Healthcare Office Operations Manager

Hartford HealthCare; Hartford (CT); On-site; USD 62,000 - 88,000; Full time

Job summary

Hartford HealthCare seeks an experienced operations leader to oversee the organization and coordination of office operations, procedures and resources across a medical practice, driving efficiency and service quality.

You will supervise administrative and clinical staff, manage scheduling, budgets and KPIs, optimize patient flow, health insurance and billing/coding, and ensure effective EMR utilization; travel to satellite sites is required.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 3 years’ experience in a medical/surgical practice.
• Previous management/supervisory or leadership experience preferred.
• Travel to satellite sites required.
• Epic experience preferred.

Responsibilities

• Organizes and coordinates office operations, procedures and resources.
• Schedules staff and monitors workload and performance.
• Develops and manages budgets and KPIs.
• Monitors patient flow, billing/coding requirements and health insurance processes.
• Ensures high-quality customer service and professional staff interactions.
• Oversees EMR functionality and utilization.
• Interviews candidates and participates in hiring decisions; trains staff.

Skills

Office administration

Leadership

Budget management

Patient flow

EMR

Customer service

Education

Bachelor's degree

Certification preferred

Tools

Epic EMR

Job description

Hartford HealthCare seeks an experienced operations leader to oversee the organization and coordination of office operations, procedures and resources across a medical practice, driving efficiency and service quality.

You will supervise administrative and clinical staff, manage scheduling, budgets and KPIs, optimize patient flow, health insurance and billing/coding, and ensure effective EMR utilization; travel to satellite sites is required.