Healthcare Office Operations Lead

Henry Ford Health; Detroit (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Henry Ford Health is seeking an Office Coordinator to serve as the operational backbone of the department, driving efficiency and supporting a cohesive team. You will guide clerical staff, mentor associates, and ensure exceptional customer experiences from the first contact.

Under supervision, you will manage records, data flows, and compliance while assisting in onboarding and professional development. This full-time role aligns with standard business hours and avoids weekend duties.

Qualifications

• High school diploma or GED required.
• Associates degree in Business, Medical Assisting or Healthcare Management preferred.
• Four years of hospital/healthcare office experience required.
• Knowledge of medical terminology and general office procedures.
• Proficient in Microsoft Office.
• Previous supervisory or team-leader experience preferred.

Responsibilities

• Direct and mentor clerical staff and onboarding new associates.
• Maintain department records and ensure accurate information flow.
• Oversee charge capture, reconciliation, and report generation.
• Uphold compliance, ethics, and professional standards.

Skills

Microsoft Office

Supervisory experience

Healthcare terminology

Education

Associates Degree in Business or Healthcare Management

High School Diploma or GED

Job description

Henry Ford Health is seeking an Office Coordinator to serve as the operational backbone of the department, driving efficiency and supporting a cohesive team. You will guide clerical staff, mentor associates, and ensure exceptional customer experiences from the first contact.

Under supervision, you will manage records, data flows, and compliance while assisting in onboarding and professional development. This full-time role aligns with standard business hours and avoids weekend duties.