Healthcare Office & Client Services Administrator

Corwin Health Physics Inc.; Centralia (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

401(k) Plan

PTO & Holidays

Group Life & Voluntary Life Insurance

Disability Insurance

FSA/HSA

Job summary

One Physics is seeking an Office Administrator in Washington state, based in Centralia. You will be the first-line customer service contact and provide main administrative support to employees, ensuring smooth operations and accurate client information.

The role requires 2 years in admin and customer service, proficiency with Microsoft Office, strong communication, multitasking, organization, and a proactive, helpful attitude. Competitive pay, PTO, health insurance, and a 401(k) plan are offered.

Qualifications

• 2 years' experience in an administrative position
• 2 years' experience in a customer service environment
• Proficient with Microsoft Office (Word, Excel, Outlook) software
• Typing speed of 45-50 wpm
• Ability to effectively and efficiently communicate information, both orally and in written form
• Excellent phone and customer service skills (professional, cheerful, eager to help, good at learning names and remembering which contacts are from which facilities)
• Detail-oriented with a high standard for quality and accuracy
• Strong organizational skills and ability to maintain accurate records and orderly workspaces
• Self-motivated, willing to take initiative and anticipate needs of both clients and physicists
• Strong work ethic
• Ability to multitask and manage multiple tasks and projects at once
• Decision-making, analysis, and problem-solving skills
• Ability to follow established procedures and maintain consistency in administrative processes

Responsibilities

• Answer phone, direct calls, and be the main customer service contact for the company
• Develop a connection/rapport with clients - learn names, positions, and client locations
• Respond to client requests (shielding, credentials, reports, general questions) via phone and email
• Direct scheduling inquiries and requests to the appropriate scheduling personnel
• Communicate messages to physicists and other employees, and help ensure the client receives appropriate follow-up
• Process shielding design intake, including collecting required client information, organizing supporting documents, processing payments, and entering requests into the company's online service request database
• Follow up with clients to obtain missing information or documentation needed for shielding designs and other administrative processes
• Print, assemble, and prepare job folders and supporting materials for physicists
• Print and mail completed reports and other client documents
• Scan, label, organize, and electronically file reports, correspondence, and other documents
• Pick up and sort mail daily
• Manage office supply purchases, storage, and organization
• Manage office equipment (printers, scanners, etc.)
• Perform various administrative tasks and projects as assigned by physicists and the Director of Operations
• Enter and update service requests in the company's online database, ensuring that information is accurate and complete
• Maintain accurate and up-to-date client account information, including contact information, facility details, and equipment records, in the online client database
• Review client and equipment records for missing or outdated information and make corrections as needed
• Maintain and tidy office on a regular basis (coordinate office cleaner visits)
• Process intake of radiation detectors, maintain appropriate records, and package and ship detectors back to clients
• Prepare and ship other equipment, documents, and materials as needed
• Maintain organized physical filing systems to ensure documents and information can be easily located
• Assist with general office organization and identify opportunities to improve administrative efficiency and consistency
• Competitive compensation.
• PTO plan with paid company holidays.
• Health Insurance (Medical, Dental, Vision and Prescription).
• 401(k) Plan with company match after 1 year of employment.
• Group Life & Voluntary Life Insurance.
• Short Term & Long Term Disability.
• Flexible Spending Account (FSA).
• Health Spending Account (HSA).

Skills

Customer service

Detail oriented

Organizational skills

Multitasking

Communication

Initiative

Tools

Microsoft Office

Job description

One Physics is seeking an Office Administrator in Washington state, based in Centralia. You will be the first-line customer service contact and provide main administrative support to employees, ensuring smooth operations and accurate client information.

The role requires 2 years in admin and customer service, proficiency with Microsoft Office, strong communication, multitasking, organization, and a proactive, helpful attitude. Competitive pay, PTO, health insurance, and a 401(k) plan are offered.