Healthcare Navigator

Rocky Mountain Human Services; Colorado Springs (CO); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Employer paid medical

Dental & vision

Paid time off

Life and disability insurance

Tuition reimbursement

Mileage reimbursement

403(B) with company match

Employee assistance program

Job summary

Rocky Mountain Human Services in Colorado Springs is seeking a Health Care Navigator to connect Veterans with VA health care benefits and community services, providing case management and care coordination within a multidisciplinary team.

The role works closely with Veterans and families, ensuring timely, Veteran-centered care and collaboration with VA staff and community providers across settings as needed.

Qualifications

• Strong communication with Veterans, families, and teams.
• Maintain HIPAA confidentiality and professional boundaries.
• Proven ability to coordinate care across disciplines.

Responsibilities

• Actively communicate with Veterans, families, and team members.
• Coordinate care with VA staff and community providers.
• Complete documentation and care plans for each Veteran.
• Develop and monitor comprehensive care plans and outcomes.
• Meet deadlines for contract reporting and data submission.

Skills

Communication

HIPAA knowledge

Care coordination

VA benefits knowledge

Documentation/writing

Education

Master’s level social worker or equivalent

Job description

Job Details: Job Location: Colorado Springs Office - Colorado Springs, CO 80903, Position Type: Full Time, Salary Range: $59,000.00 - $65,000.00 Salary, Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

Health Care Navigators provide services that include connecting Veterans to VA health care benefits or community health care services. Healthcare Navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. This position acts as the primary liaison between HAV and the VA or community medical clinic. This position works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. The Healthcare Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, administrative specialists, and case management personnel. This position works within this team to provide timely, appropriate, Veteran centered care equitably. The SSVF health care navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.

Essential Duties

• Ability to manage day-to-day duties in a remote work setting.
• Conducts non-clinical assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members and significant others.
• Serves as a resource for education, and support for Veterans and families. Works in coordination with Veterans IDT to develop a care plan, monitors and provides updates to team when appropriate.
• Provides comprehensive case management and care coordination across episodes of care and acts as a health coach by proactively supporting Veterans to optimize treatment interventions and outcomes.
• Assists in identifying the Veteran and family’s health education needs and provides education services and materials that match the health literacy level of the Veteran.
• Participate in regular supervision
• Collaborates with other disciplines involved in providing care. Regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran.
• Participates in expanding the knowledge related to health care navigators and the Veteran population. Develops relationships with community leaders, VA staff and other referral networks.
• Identify and report to the Operations Manager and/or Program Manager regarding team activities and issues that may positively and/or adversely influence the delivery of services under the contract.
• Complete all documentation as required including but not limited to client contacts, collateral contacts, case management interventions, care plans, behavioral health care visits, and physical health care visits.

Knowledge, Skills and Abilities

• Strong communication skills with team members, colleagues, community partners and VA and community health staff.
• Maintain strict confidentiality and fulfill requirement of HIPAA laws.
• Maintain appropriate boundaries and professional demeanor.
• Write effective notes and care plans.
• Manage self independently with minimal supervision.
• Complete data as needed for contract reporting.
• Meet necessary timelines for documentation
• Knowledge and understanding of common symptoms of severe and persistent mental illness
• Knowledge of VA benefits, crisis services, Medicaid/Medicare and other community resources.
• Ability to use person centered approach to coordinating care

Essential Functions

• Actively communicate with Veterans, family’s and other interdisciplinary team members.
• Works with Veterans and families, VA staff and appropriate community agencies as necessary to facilitate services in accordance with SSVF program.
• Ability to meet/work with staff, stakeholders or Veterans and family’s in a variety of settings.
• Attends staff, team and department meetings.
• Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees.
• Participates in agency and community planning and education.
• Develops and maintains records, plans and reports.
• Lift and/or carry 20 lbs.
• Sit, stand and walk for reasonable periods of time.
• Mantains prompt and regular attendance.
• Performs related work as assigned.
• Ability to drive personal or company vehicle
• Statewide travel may be required. Travel expected 50% of the time.

Qualifications: Minimum Qualifications

• Master’s level social worker or equivalent education and experience
• Ability to complete required training as required by VA.
• Ability to pass required background checks.

Preferred Qualifications

• Experience working with Veteran population, especially homeless Veteran population.
• Working knowledge of and/or professional or personal experience with the VA
• 2-5 years of social work experience, specifically case management and/or care coordination in a healthcare environment.

Driving Requirements

• Valid drivers license
• Proof of motor vehicle insurance
• Personal vehicle in good operating condition for use during work
• No major violations in the past three years.
• No more than two moving violations in the past three years
• Ability to meet and maintain agency driving requirements and operate agency vehicles

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.