SSVF Carolinas Health Navigator - Raleigh (69458)

Volunteers of America Chesapeake and Carolinas; Raleigh (NC); On-site; USD 43,000 - 52,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas seeks a Health Navigator to support veterans facing housing instability, coordinate with VA, shelters, and housing partners, and link clients to high-quality care.

The role focuses on crisis support, safety planning, and helping clients access services and permanent housing, with travel across the Carolinas region as needed.

Qualifications

• Clinical License preferred but not required.
• MSW or equivalent with counseling psychology or related human services experience.
• Experience with homeless individuals and families including veterans is a plus.
• Comfort in evolving environments and responsibilities.
• Passion for connecting individuals with high-quality care via in-person, phone, and email.

Responsibilities

• Coordinate visits for the SSVF program with VA, shelters and housing partners.
• Manage crises with brief risk assessment and safety planning.
• Independently handle a caseload of complex, multi-need clients.
• Communicate with clients via email, phone, and occasional text.
• Assess housing and supportive services needs and develop a Family Services Plan.
• Provide service coordination between local VAMC and community partners.
• Collaborate to revise service plans and develop placement and stabilization steps.
• Support transitions to or maintenance of permanent housing.
• Travel to housing sites to monitor progress and address issues.
• Communicate under confidentiality rules with the service team to address issues.
• Ensure services support rapid re-housing and financial independence.

Skills

Crisis management

Client communication

Homeless veteran services

Care coordination

Empathy & de-escalation

Education

Bachelor's Degree Obtained

MSW or equivalent education

Job description

Job Details: Job Location: SSVF Carolinas - Raleigh - Raleigh, NC 27612, Position Type: Full Time - 40 Plus Benefits, Education Level: Bachelor's Degree Obtained, Salary Range: $47,500.00 - $47,500.00 Salary/year, Travel Percentage: Up to 50% , Job Shift: Day, Job Category: Veteran Services, Job Title: Health Navigator

Group: Programs

Department: Supportive Services for Veteran Families (SSVF)

Region: NC

Location: NC regional offices

Classification: Non-Exempt

Status: Full Time

Reports to: Assistant Director

Supervises: N/A

Travel Requirement: Telework Capacity and travel in the Carolinas region as needed.

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nations largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping Americas most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

As a Health Navigator, youll be doing the important, meaningful work of managing crises, providing in-the-moment support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and connections to Veterans Administration Medical Center services. This position does not involve providing in-person services or therapy, but instead focuses on supporting clients in connecting to care and housing. You will provide day-to-day support and services for participating veteran households in need of homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community.

RESPONSIBILITIES

• Coordinate collaborative efforts for the SSVF Program and develop a set schedule to visit the VA, shelters, and other places that homeless and low-income veteran families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers.
• Skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to a therapeutic service
• Independently manage a caseload of complex, multi-need clients
• Effectively and professionally communicate with clients throughout the process of accessing care, via email, phone, and occasionally text
• Conduct housing and comprehensive supportive services assessments for program participants and develop a comprehensive Family Services Plan.
• Provide service coordination between the local VAMC and community partners, for persons served and their families/supporters.
• Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans.
• Provide or arrange support for veterans transitioning to or maintenance of permanent housing.
• Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues.
• Communicate effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization.
• Ensure that veterans and their families receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community.
• Participate in program and professional supervision, attend required staff and Program Management Team meetings and trainings, and contribute to team-based collaborative planning.
• Complete other duties as needed and requested.

EFFECT ON END RESULT

• Veteran housing, employment, family, social support and life-skill issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of veteran and family in their home community.
• Veterans receive appropriate transition and service plans and supports.
• Client file documentation is complete and timely.
• Statistical information is documented and reported.

QUALIFICATIONS

• Clinical License preferred but not required.
• Masters level social worker or equivalent education with experience in counseling psychology, nursing, rehabilitative counseling, or related human service field.
• Experience working with homeless individuals and families including veterans is a plus.
• Comfort in environments with constantly evolving responsibilities.
• Passion for connecting individuals with excellent care and able to provide short-term support in person, over the phone and via email.

PHYSICAL REQUIREMENTS

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time