Health Care Navigator (Catholic Charities)

Diocese of Camden; Camden (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

The Diocese of Camden is looking for a Health Care Navigator to connect Veterans in Camden, NJ to VA health care benefits and community resources. This role involves case management and coordination with healthcare providers to assist Veterans and their families.

Candidates should possess a Bachelor’s degree, excellent organizational skills, and at least two years of relevant experience. The position is contingent upon grant funding.

Qualifications

• Adhere to confidentiality and ethical principles.
• Ability to work independently and in team settings.
• Competence with computer skills and learning new software.

Responsibilities

• Connect Veterans to VA health care benefits and community services.
• Assist Veterans with healthcare access and transportation.
• Liaise between the SSVF Grantee and the medical clinic.
• Document progress and update case managers.

Skills

Time management

Oral communication

Problem-solving

Sensitivity in client interactions

Organizational skills

Education

Bachelor’s degree or equivalent

2+ years in health care or social services

Job description

SUMMARY: The Health Care Navigator connects Veterans to VA health care benefits or community health care services if Veteran is not enrolled in or eligible for VA health care. This position reports to the SSVF Regional Program Coordinator and works collaboratively with the SSVF Case Management Team. The Health Care Navigator bears no supervisory responsibilities.

DUTIES AND RESPONSIBILITIES:

• SSVF Health Care Navigator provides case management, care coordination, and referrals to community resources
• Assists Veterans in accessing healthcare, whether gaining entry to VA health care (including mental health care) or community care when Veterans are not eligible for VHA
• Acts as a liaison between the SSVF Grantee and the VA or community medical clinic
• Works with veterans (and their families) to ensure transportation for medical appointments, prescription medications, and related needs.
• Communicates routinely with the SSVF Case Manager as a collaborative partner for supportive services
• Identify non-clinical barriers to Veteran’s ability to access health care services and clearly state limitations, risk factors and support services needed
• Veteran’s needs and preferences in health care will be identified and resources provided to support those needs and preferences
• SSVF Health Care Navigator educates Veteran (and family) regarding health care providers recommendations and encourages questions
• Documents Veteran’s progress and provides updates to Case Manager
• Complies with SSVF Program requirements to ongoing trainings
• Participates in Team Meetings, Case Conferencing and Program activities

QUALIFICATIONS:

• Candidate will adhere to ethical principles about confidentiality, informed consent, agency policies, critical incident reporting, HIPAA, and Duty to Warn.
• Candidate works independently and is excellent with time management.
• Commitment to the Mission of Catholic Charities
• Excellent organizational and time management skills
• Good oral communication skills
• Ability to problem solve and multi-task
• Handle sensitive contacts with clients
• Ability to work independently and in a team setting
• Adequate computer skills and ability to learn new software

EDUCATION OR EXPERIENCE:

• Bachelor’s degree or equivalent combination of education/experience
• The SSVF Health Care Navigator has at least two years of experience in a health care or social services area of practice.
• Valid driver’s license and auto insurance

This position is grant-funded and is contingent on renewal of the grant.