Healthcare Lobby Reception Security Officer

Allied Universal; Mattoon (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Lobby Reception in Mattoon, IL. You will serve as a courteous front-desk presence, welcome visitors, manage access, and monitor entry to support a safe healthcare environment.

The role emphasizes customer service, professional interaction with staff and guests, and adherence to site procedures. Join a team where integrity and teamwork matter while serving diverse healthcare locations.

Qualifications

• CPR certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years for armed roles.
• Have a high school diploma or equivalent.
• Background investigations will be conducted as required by law.
• A drug screen will be conducted where permitted by law.
• Licensing requirements may be required by state/local laws.
• A valid driver’s license is required for driving positions only.

Responsibilities

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures and site-specific policies.
• Serve as a professional front desk presence, greet and direct visitors, manage access per healthcare location procedures.
• Monitor entry activity, verify visitor credentials and authorization, and maintain accurate access records.
• Respond to incidents and critical situations calmly, following established protocols and notifying appropriate contacts.
• Support a welcoming healthcare environment by answering inquiries, providing directions, and reporting concerns to designated personnel.

Skills

CPR Certification

Customer Service Experience

Education

High School Diploma

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Lobby Reception in Mattoon, IL, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Front Desk Security Professional in a healthcare location, you will welcome visitors, support access procedures, monitor activity, and communicate professionally with staff and guests. Your visible presence will help to deter security-related incidents while delivering exceptional customer service. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity put people first.

Position Type: Full Time

Pay Rate: $19.15 / Hour

Job Schedule:

Day	Time
Mon	01:30 PM - 09:30 PM
Tue	01:30 PM - 09:30 PM
Wed	01:30 PM - 09:30 PM
Thur	01:30 PM - 09:30 PM
Fri	01:30 PM - 09:30 PM

What You'll Do:

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.
• Serve as a professional front desk presence, greet and direct visitors, manage access in accordance with healthcare location procedures, and communicate relevant information to appropriate personnel.
• Monitor entry activity, verify visitor credentials and/or authorization as required, and maintain accurate visitor and access records.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols and notifying appropriate contacts.
• Support a welcoming healthcare environment by answering inquiries, providing directions, and reporting suspicious activity or policy concerns to designated personnel.

Minimum Requirements:

• CPR Certification is preferred.
• Customer Service Experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.