Security Officer - Lobby Reception

Allied Universal; Mattoon (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Lobby Reception in Mattoon, IL. You will serve as a courteous front-desk presence, welcome visitors, manage access, and monitor entry to support a safe healthcare environment.

The role emphasizes customer service, professional interaction with staff and guests, and adherence to site procedures. Join a team where integrity and teamwork matter while serving diverse healthcare locations.

Qualifications

• CPR certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years for armed roles.
• Have a high school diploma or equivalent.
• Background investigations will be conducted as required by law.
• A drug screen will be conducted where permitted by law.
• Licensing requirements may be required by state/local laws.
• A valid driver’s license is required for driving positions only.

Responsibilities

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures and site-specific policies.
• Serve as a professional front desk presence, greet and direct visitors, manage access per healthcare location procedures.
• Monitor entry activity, verify visitor credentials and authorization, and maintain accurate access records.
• Respond to incidents and critical situations calmly, following established protocols and notifying appropriate contacts.
• Support a welcoming healthcare environment by answering inquiries, providing directions, and reporting concerns to designated personnel.

Skills

CPR Certification

Customer Service Experience

Education

High School Diploma

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Lobby Reception in Mattoon, IL, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Front Desk Security Professional in a healthcare location, you will welcome visitors, support access procedures, monitor activity, and communicate professionally with staff and guests. Your visible presence will help to deter security-related incidents while delivering exceptional customer service. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity put people first.

Position Type: Full Time

Pay Rate: $19.15 / Hour

Job Schedule:

• Mon: 01:30 PM - 09:30 PM
• Tue: 01:30 PM - 09:30 PM
• Wed: 01:30 PM - 09:30 PM
• Thur: 01:30 PM - 09:30 PM
• Fri: 01:30 PM - 09:30 PM

What You'll Do:

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.
• Serve as a professional front desk presence, greet and direct visitors, manage access in accordance with healthcare location procedures, and communicate relevant information to appropriate personnel.
• Monitor entry activity, verify visitor credentials and/or authorization as required, and maintain accurate visitor and access records.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols and notifying appropriate contacts.
• Support a welcoming healthcare environment by answering inquiries, providing directions, and reporting suspicious activity or policy concerns to designated personnel.

Minimum Requirements:

• CPR Certification is preferred.
• Customer Service Experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.