Healthcare Linen Client Relations Manager

Novo Building Products; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

NOVO Health Services in St. Louis is seeking a Client Relations Manager (CRM) to be the first point of contact for clients and to build strong relationships. You will manage inventory coordination, perform site visits, and drive customer satisfaction while collaborating with plant teams.

This role requires excellent communication, organization, and travel within the territory to support service delivery and ongoing improvements.

Qualifications

• Must be able to perform essential job functions with or without accommodations.
• Industry experience or prior customer service.
• Ability to work independently and manage time accordingly.
• Proficient skills in Microsoft Office – Excel, Word, PowerPoint.

Responsibilities

• Maintain inventory and par levels within assigned accounts.
• Notify plant and customers of overages or discrepancies and adjust orders.
• Drive to retrieve linen from external sources at least 1,500 pounds per quarter.
• Conduct client site visits, linen room inventory, audits, and surveys as outlined.
• Enter data into ABS, Linen Master, Salesforce, One Drive on a timely basis.

Skills

Communication skills

Detail oriented

Analytical mindset

Customer focus

Time management

Independent work

Travel readiness

Physical ability

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

NOVO Health Services in St. Louis is seeking a Client Relations Manager (CRM) to be the first point of contact for clients and to build strong relationships. You will manage inventory coordination, perform site visits, and drive customer satisfaction while collaborating with plant teams.

This role requires excellent communication, organization, and travel within the territory to support service delivery and ongoing improvements.