Client Relationship Manager

NOVO Health Services; Rockmart (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays

401(k) w/Employer Match

Health Savings Account

Medical, Dental, and Vision Programs

HSA

Medical/Dental/Vision

Life Insurance

Long‑Term Disability

Job summary

A healthcare services provider in Georgia is seeking a Client Relationship Manager to build and maintain key customer relationships. The role requires strong analytical skills and the ability to manage customer engagements effectively. Candidates should possess excellent communication abilities and a detail-oriented mindset. The position offers competitive pay, benefits such as health insurance and paid time off, and opportunities for growth and development in a supportive environment.

Qualifications

• Prior industry or customer service experience preferred.
• Ability to interpret data and insights effectively.
• Strong written and verbal communication skills.
• Highly organized, detail‑oriented, customer‑focused with a positive attitude.
• Ability to work independently and manage time effectively.

Responsibilities

• Build and maintain strong relationships with key contacts.
• Schedule and participate in customer meetings and education sessions.
• Document data and customer interactions in Salesforce.
• Analyze reports and prepare presentations for internal and external stakeholders.
• Accurately document data, activities, and customer interactions in Salesforce and OneDrive.
• Manage assigned responsibilities independently while meeting deadlines and business objectives.

Skills

Analytical mindset

Communication skills

Customer-focused

Time management

Proficient in Microsoft Office

Time management

Tools

Microsoft Office

Job description

Client Relationship Manager – NOVO Health Services

Novo Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control. Our partner hospitals receive a value‑driven linen management control system that measures and monitors utilization to eliminate excess costs.

Position Summary

This role is responsible for building and maintaining strong relationships with key contacts to support customer engagement, business development, and employer branding efforts. The position ensures Novo Health Services remains top of mind for future opportunities while supporting ongoing customer meetings, education initiatives, and data‑driven reporting.

Key Responsibilities

• Proactively schedule and participate in introductory and follow‑up meetings with key contacts to support long‑term relationships and position Novo Health Services as an employer and service provider of choice.
• Prepare for and participate in monthly and quarterly customer meetings and reviews.
• Conduct linen education sessions to support customer understanding and service excellence.
• Analyze reports and prepare presentations for internal and external stakeholders.
• Accurately document data, activities, and customer interactions in Salesforce and OneDrive.
• Manage assigned responsibilities independently while meeting deadlines and business objectives.

Qualifications & Skills

• Prior industry experience or customer service experience preferred.
• Strong analytical mindset with the ability to interpret data and insights.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Highly organized, detail‑oriented, customer‑focused with a positive attitude.
• Ability to work independently and manage time effectively.

Physical & Travel Requirements

• Ability to travel within the assigned territory with reliable transportation.
• Ability to lift 20–30 pounds, bend, squat, and perform job‑related physical tasks.
• Must be able to perform the essential functions of the role with or without reasonable accommodations.

What we can offer you as a full‑time associate

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long‑Term Disability (LTD)

Why work for Novo Health Services?

Novo Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. We provide a safe, positive work environment where associates experience tremendous growth and related opportunities for advancement.

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug‑Free Workplace.