Healthcare IT Systems Administrator I

Hopscotch-Primary-Care; Chicago (IL); On-site; USD 90,000 - 115,000; Full time

Job summary

Hopscotch Primary Care is seeking a Systems Administrator to ensure our core IT platforms are reliable and scalable as we grow our rural care model. You will lead projects end-to-end, improve clinical operations, and strengthen IT system experience across clinics and corporate environments.

The role emphasizes security, uptime, automation, and proactive problem-solving, with opportunities to design internal tools and automate workflows.

Qualifications

• 2+ years of IT/Helpdesk/system administration experience
• Bachelor’s degree in computer science, engineering or technical discipline, or equivalent experience
• Experience maintaining and troubleshooting a wide variety of systems and networks
• Degree not required; encouraged to apply regardless of college experience

Responsibilities

• Own and support the full lifecycle of core IT systems used across corporate and clinic environments.
• Lifecycle management of all hardware and software.
• Endpoint and server management, configuration, and support.
• Cloud platform and SaaS administration, including licensing and access governance.
• IAM administration and support across systems.
• Ensure systems are configured to meet security, compliance, and operational standards.
• Ensure the reliability, scalability, and performance of IT infrastructure through proactive improvement and automation.
• Monitor and improve service quality across IT systems and networks using defined metrics.
• Identify recurring operational issues and drive corrective actions within assigned systems.
• Drive infrastructure efficiency and performance within assigned systems, including design, implementation, and ongoing iteration.
• Design and build internal tools and automations to solve operational needs (e.g., AI agents, Foundry pipelines, Azure Playbooks).
• Maintain clear, consistent, and well‑documented IT standards that support scale, security, and operational reality.
• Contribute to the creation, review, and implementation of IT policies and procedures.
• Support disaster recovery and business continuity planning, testing, and implementation.
• Provide high-quality technical support while continuously improving service delivery and user experience.
• Serve as the escalation point for complex or high-impact technical issues.
• Own the quality, accuracy, and usefulness of IT ticket data.

Skills

System administration

IT support

Cloud platforms

Education

Bachelor’s degree in CS/Engineering/Technical field

Degree not required

Tools

IAM tools

Network management tools

AI tooling (Claude, ChatGPT)

VLAN/WLAN tooling

Job description

Hopscotch Primary Care is seeking a Systems Administrator to ensure our core IT platforms are reliable and scalable as we grow our rural care model. You will lead projects end-to-end, improve clinical operations, and strengthen IT system experience across clinics and corporate environments.

The role emphasizes security, uptime, automation, and proactive problem-solving, with opportunities to design internal tools and automate workflows.