Healthcare IT Support Technician II - Hybrid, Growth & Mentorship

Dedicated IT; Anchorage (AK); Hybride; USD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Comprehensive Health Benefits

401K with Company Match

Generous Time Off

Résumé du poste

Dedicated IT, a leading MSP focusing on healthcare IT, seeks a Support Technician II in Anchorage, AK. This hybrid role onsite one day per week and remote others, offering a $55,000–$65,000 salary.

You’ll support healthcare clients, handle tickets, mentor teammates, and grow your technical skills in a fast-paced environment. You will work with Windows, Mac OS, O365, EMR/EHR systems, and ConnectWise, delivering responsive service and ensuring SLA compliance.

Qualifications

• 2–3 years in a helpdesk or similar advanced technical role, required.
• Prior experience in a Managed Service Provider (MSP) is required.
• Healthcare IT experience is preferred, with HIPAA familiarity.
• Experience with ConnectWise is preferred.

Responsabilités

• Resolve client issues through support tickets and SLA adherence.
• Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
• Handle a range of issues from basic to complex as requested by end users.
• Document notes, track time, and update technical documentation.
• Manage email tickets and escalate when needed with thorough notes.
• Mentor teammates and train users on supported software/hardware.
• Identify potential major incidents and communicate to Team Lead.
• Troubleshoot and create workarounds when standard procedures don’t apply.
• Assist with software installations and vendor management for client support.
• Maintain timely case follow-up and keep clients updated.
• Collaborate on client projects with the fCIO and POD Teammates

Connaissances

Customer support

Team collaboration

Time management

Problem solving

Formation

High School Diploma or GED

Outils

ConnectWise

Office 365

EMR/EHR systems

Description du poste

Dedicated IT, a leading MSP focusing on healthcare IT, seeks a Support Technician II in Anchorage, AK. This hybrid role onsite one day per week and remote others, offering a $55,000–$65,000 salary.

You’ll support healthcare clients, handle tickets, mentor teammates, and grow your technical skills in a fast-paced environment. You will work with Windows, Mac OS, O365, EMR/EHR systems, and ConnectWise, delivering responsive service and ensuring SLA compliance.