Healthcare IT Support Specialist I (24/7)

denverhealth; Denver (CO); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Paid time off starting at 28 days/year

100% paid parental leave up to 6 weeks

Employer retirement plan contributions

Job summary

Denver Health is seeking an IT Support Specialist I to provide entry-level hardware and software support for staff via phone, email, and in person. Supported hardware includes desktops, laptops, printers, and Epic EMR; software includes Windows and Office products, with various clinical applications.

This role requires 24x7x365 coverage and shift rotation across days, evenings, weekends, and overnights. Under close supervision, you will troubleshoot remotely, provide on-site support, log tickets

Qualifications

• 2 years experience in a fast-paced customer service or hospitality environment.
• 1 year in a Help Desk, Service Desk, or equivalent environment preferred.
• 1 year in Healthcare preferred.

Responsibilities

• Answer inbound customer phone calls, emails, and portal requests (approx. 60 per day).
• Troubleshoot issues remotely using remote access applications.
• Provide on-site troubleshooting and support for customers.
• Escalate unresolved issues to next level support teams when necessary.
• Create and manage support tickets in our ITSM system.
• Interact with customers professionally and maintain quality service.
• Identify improvement opportunities and meet KPIs.

Skills

Customer service

Communication

Typing speed 40 wpm

Windows 10

Epic EMR

Office 365

Healthcare experience

Education

High School Diploma or GED

Tools

Epic EMR

Remote access tools

Job description

Denver Health is seeking an IT Support Specialist I to provide entry-level hardware and software support for staff via phone, email, and in person. Supported hardware includes desktops, laptops, printers, and Epic EMR; software includes Windows and Office products, with various clinical applications.

This role requires 24x7x365 coverage and shift rotation across days, evenings, weekends, and overnights. Under close supervision, you will troubleshoot remotely, provide on-site support, log tickets