Clinical IT Support Desk Analyst I (Epic Focus)

Aurora Health Care; Allenton (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Aurora Health Care is seeking a Service Desk professional to provide rapid hardware and software support for providers and Epic users in a busy clinical environment.

You will rely on clear communication, active listening, and disciplined problem‑solving to diagnose issues, document actions, and meet KPI targets while safeguarding patient safety. The role emphasizes teamwork and service excellence in a fast-paced hospital setting. Flexibility to travel within system locations may be required.

Qualifications

• Clinical environment or service delivery experience required.
• Ability to learn fast and support medical software.
• Must obtain Epic certification within 18 months.

Responsibilities

• Troubleshoot hardware and software for providers and Epic users in a fast-paced service desk.
• Communicate clearly, listen actively, and meet service KPIs.
• Understand healthcare workflows and support physicians, nurses, staff.
• Complete required department training focused on patient safety.
• Escalate issues to appropriate teams as needed.
• Support end-user testing in development environments.

Skills

Interpersonal skills

Customer service

Multitasking / priorities

Analytical thinking

Problem solving

Communication skills

Team player

Confidentiality awareness

Education

High School Diploma or GED

Bachelors degree preferred

Tools

Epic EHR

Active Directory

MS Office / O365

Windows / macOS / iOS / Android OS

Call tracking systems

Job description

Aurora Health Care is seeking a Service Desk professional to provide rapid hardware and software support for providers and Epic users in a busy clinical environment.

You will rely on clear communication, active listening, and disciplined problem‑solving to diagnose issues, document actions, and meet KPI targets while safeguarding patient safety. The role emphasizes teamwork and service excellence in a fast-paced hospital setting. Flexibility to travel within system locations may be required.