Healthcare IT Helpdesk Technician - Patient Support

Pioneers Medical Center; Colorado; On-site; USD 33,000 - 49,000; Full time

Job summary

Pioneers Medical Center is seeking an IT Helpdesk Technician to provide first-level technical support to staff and clinicians in Colorado. You will diagnose and resolve hardware and software issues, assist with accounts, and explain technical info in plain language.

This role emphasizes HIPAA compliance, patient data confidentiality, and teamwork with physicians and nurses. The ideal candidate has a background in computer technology, basic networking, and strong communication skills to deliver

Qualifications

• Provide first-level IT support to end users via phone, email, or in-person communication.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and update software applications and operating systems.
• Assist in setting up and maintaining user accounts, permissions, and profiles.

Responsibilities

• Keep accurate records of helpdesk tickets and resolutions.
• Communicate technical information in non-technical terms to end users.
• Provide training and guidance to end users on software and hardware usage.
• Stay updated on emerging technologies and industry best practices.

Skills

First-level support

Customer service

Phone support

Technical troubleshooting

Documentation

Training

Education

IT degree or equivalent

Networking basics

Windows server knowledge

Job description

Pioneers Medical Center is seeking an IT Helpdesk Technician to provide first-level technical support to staff and clinicians in Colorado. You will diagnose and resolve hardware and software issues, assist with accounts, and explain technical info in plain language.

This role emphasizes HIPAA compliance, patient data confidentiality, and teamwork with physicians and nurses. The ideal candidate has a background in computer technology, basic networking, and strong communication skills to deliver