Healthcare IT Support Specialist - Desktop & Device Expert

UnityPoint Health; Madison (WI); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

UnityPoint Health is seeking an IT Technical Support Specialist in Madison, WI, to join the Client Device Support team. The role involves supporting and resolving technology issues, working with Regional Service Managers, and ensuring excellent customer service across regions.

Hours are Monday–Friday, 8am–5pm, with the opportunity to contribute to local and enterprise IT projects while maintaining strong relations with peers and customers.

Qualifications

• Two-year degree or equivalent education and work experience accepted if relevant to systems.
• Experience supporting desktops, laptops, printers, and mobile devices.
• Healthcare IT experience preferred.

Responsabilités

• Installs, configures, and maintains computer systems and peripherals.
• Responds to and resolves technology issues for regional customers.
• Collaborates with Regional Service Managers to ensure timely customer satisfaction.
• Performs system upgrades and maintenance as needed.
• Supports local and enterprise IT projects in the region.
• Provides on-call coverage as required by the department.

Connaissances

PC experience

Communication skills

Independent worker

Healthcare IT experience

Formation

Two-year degree in Computer Science or Programming

Description du poste

UnityPoint Health is seeking an IT Technical Support Specialist in Madison, WI, to join the Client Device Support team. The role involves supporting and resolving technology issues, working with Regional Service Managers, and ensuring excellent customer service across regions.

Hours are Monday–Friday, 8am–5pm, with the opportunity to contribute to local and enterprise IT projects while maintaining strong relations with peers and customers.