Junior IT Service Desk Analyst - First-Line Support

LifeBridge Health; Owings Mills (MD); On-site; USD 29,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness programs

Mental health support

403(b) retirement plan

Employer match

Pension

Life and disability insurance

Tuition reimbursement

Paid time off

On-site parking

Fitness discounts

Job summary

Sinai Hospital in Maryland seeks an entry-level IT support specialist to assist LifeBridge Health's end-user community with hardware, software, and network problems. You will troubleshoot issues, answer questions, and support daily IT needs in a healthcare setting.

The role emphasizes customer service, problem solving, and the ability to work across teams to maintain reliable technology for clinicians and staff.

Qualifications

• 1-3 years of IT experience in a support role.
• Preferred: Associate's Degree in IT or related field.
• CompTIA A+ certification preferred.

Responsibilities

• Provide first level technical support to LifeBridge Health end-user community.
• Troubleshoot hardware, software, and network issues for users.
• Answer questions and assist users with IT systems and tools.

Skills

First level IT support

End-user support

Hardware troubleshooting

Software troubleshooting

Education

Associate's Degree

Job description

Sinai Hospital in Maryland seeks an entry-level IT support specialist to assist LifeBridge Health's end-user community with hardware, software, and network problems. You will troubleshoot issues, answer questions, and support daily IT needs in a healthcare setting.

The role emphasizes customer service, problem solving, and the ability to work across teams to maintain reliable technology for clinicians and staff.