Healthcare IT Service Desk Agent (CareConnect/Epic)

Medasource; Columbus (OH); On-site; USD 30,000 - 34,000; Full time

Job summary

Medasource is seeking a Clinical Service Desk Agent to join the CareConnect Service Desk in Columbus, Ohio. This on-site role provides Tier 1 support for CareConnect/Epic users, troubleshooting login, access, printing, and workflow issues while maintaining patient privacy and security.

The position is a 6-month contract-to-hire arrangement with EST hours and a pay rate of $22-$25 per hour. On-site work, cross-functional collaboration, and opportunities for process improvement are included.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare IT service desk or equivalent.
• Experience with Epic/CareConnect or similar EHR systems preferred.
• Ability to document incidents and resolutions in ServiceNow.
• Strong communication and customer-service skills.
• Willingness to work EST hours and participate in after-hours as needed.

Responsibilities

• Provide Tier 1 support for CareConnect/Epic users.
• Troubleshoot access, authentication, printing, and configuration issues.
• Document incidents and resolutions in ServiceNow.
• Escalate complex issues to appropriate teams.
• Maintain confidentiality and data security.
• Support go-lives, downtimes, and high-priority incidents.

Skills

Communication skills

Troubleshooting

Time management

Team collaboration

Self-motivation

Attention to detail

Customer-focused communication

Education

High School Diploma or GED

Tools

Epic/CareConnect

ServiceNow

IT security awareness

Job description

Medasource is seeking a Clinical Service Desk Agent to join the CareConnect Service Desk in Columbus, Ohio. This on-site role provides Tier 1 support for CareConnect/Epic users, troubleshooting login, access, printing, and workflow issues while maintaining patient privacy and security.

The position is a 6-month contract-to-hire arrangement with EST hours and a pay rate of $22-$25 per hour. On-site work, cross-functional collaboration, and opportunities for process improvement are included.