Epic CareConnect Support Specialist – Onsite Columbus

Eight Eleven Group; Columbus (OH); On-site; USD 30,000 - 34,000; Full time

Job summary

Medasource is seeking a Clinical Service Desk Agent in Columbus, Ohio. This on-site role focuses on Tier 1 support for CareConnect/Epic and related clinical technology, delivering timely, user-friendly assistance to clinicians and staff.

Responsibilities include initial assessment, troubleshooting, and accurate documentation in ServiceNow. Occasional after-hours or high-priority incidents may be required; contract-to-hire at $22–$25 per hour.

Qualifications

• Experience in healthcare IT service desk or comparable environment preferred.
• Epic/CareConnect experience preferred.

Responsibilities

• Serve as primary contact for CareConnect/Epic and related clinical technology support.
• Provide Tier 1 troubleshooting for incidents and service requests.
• Troubleshoot access, authentication, printing, configuration, remote access, and end-user issues.
• Aim for first-contact resolution using knowledge articles and SOPs.
• Document incidents, troubleshooting steps, impact, resolution, and escalation in ServiceNow.

Skills

Customer support

ServiceNow

Epic/CareConnect

Troubleshooting

IT help desk

Communication

CareConnect/Epic

Education

High School Diploma or GED

Tools

Windows

Microsoft 365

Job description

Medasource is seeking a Clinical Service Desk Agent in Columbus, Ohio. This on-site role focuses on Tier 1 support for CareConnect/Epic and related clinical technology, delivering timely, user-friendly assistance to clinicians and staff.

Responsibilities include initial assessment, troubleshooting, and accurate documentation in ServiceNow. Occasional after-hours or high-priority incidents may be required; contract-to-hire at $22–$25 per hour.