Healthcare IT Manager - AI-Powered Support & Ops

Revel Staffing

Reno (NV)

On-site

USD 85,000 - 120,000

Full time

14 days+

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Job summary

Revel Staffing in Reno, NV is seeking an IT Manager to oversee day-to-day IT operations, support services, systems maintenance, and infrastructure performance. You will manage the IT help desk, maintain documentation, and support users across departments.

The ideal candidate has hands-on troubleshooting skills, leadership ability, and a practical understanding of healthcare technology environments, with a focus on improving service delivery through automation and AI-enabled tools.

Qualifications

2+ years in IT support, systems administration, or related technical experience.
Experience managing help desk or technical support environments.
Knowledge of networking, systems administration, endpoint support, and troubleshooting.
HIPAA training/certification preferred

Responsibilities

Manage IT help desk operations and ticketing system.
Oversee hardware, software, systems, and user-support processes.
Support network, infrastructure, and endpoint performance.
Troubleshoot technical issues across departments.
Maintain IT documentation, system logs, and support procedures.
Coordinate with vendors for system updates and services.
Track IT performance metrics, service levels, and recurring issues.
Improve user experience through timely technical support.
Identify opportunities to streamline IT workflows and reduce manual workload.
Maintain confidentiality and comply with healthcare privacy and security standards.