Applications Analyst

Billings Clinic; Billings (MT); On-site; USD 60,000 - 76,000; Full time

Job summary

Billings Clinic is seeking an Applications Analyst to serve as the primary technology resource for clinical, financial, and third-party information systems within a business unit. You will be involved in planning, design, and operational support to enhance productivity, efficiency, decision-making, and quality outcomes across Billings Clinic and regional partners.

The role requires configuring systems, data analysis, and delivering ongoing training.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or an equivalent combination of education and relevant experience (2+ years in IT support or healthcare technology).
• Minimum of 1-2 years of experience in a healthcare environment, ideally with systems support or similar role.
• Current Montana driver’s license with the ability to be insured to operate Billings Clinic vehicles, as needed.

Responsibilities

• Maintains compliance with all organizational, departmental, and regulatory standards, ensuring knowledge of safety, confidentiality, and job performance requirements.
• Provides consistent, reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality and performance.
• Participates in the implementation, upgrade, and update processes for systems, ensuring smooth transitions and minimal disruptions for end-users.
• Acts as a liaison between end-users, technical teams, and vendors, communicating system requirements and addressing concerns to improve user satisfaction.
• Collects feedback from stakeholders and end-users to inform and support system enhancements and ensure user-centered solutions.
• Analyzes system performance and configurations, identifying areas for improvement and collaborating with technical teams to enhance functionality.
• Develops and delivers user training sessions, adapting content for various learning needs and ensuring users can effectively utilize system features.
• Creates and maintains comprehensive user documentation and guides, supporting continuous learning and system familiarity for end-users.
• Engages in professional development by staying current on industry trends, pursuing relevant certifications, and expanding expertise in information management.
• Coordinates with cross-functional teams on projects, contributing to planning timelines, goals, and deliverables to achieve project objectives.

Education

Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field

Equivalent combination of education and relevant experience (2+ years in IT support or healthcare technology)

Job description

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

Applications Analyst

Billings Clinic (BILLINGS CLINIC HOSPITAL)

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Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)

Starting Wage DOE: $29.08 - $36.34

The Applications Analyst serves as the primary technology resource for clinical, financial, and/or third-party information systems within a business unit and/or division. This role is integral in the planning, design, and operational support of business solutions that enhance productivity, efficiency, decision-making, and quality outcomes across Billings Clinic and its regional partners. The Applications Analyst is responsible for system configuration, data analysis, and operational support to meet organizational needs. Additionally, this position provides technical expertise as a consultant to end-users and is accountable for delivering ongoing training and education within assigned support areas.

Essential Job Functions

• Maintains compliance with all organizational, departmental, and regulatory standards, ensuring knowledge of safety, confidentiality, and job performance requirements.
• Provides consistent, reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality and performance.
• Participates in the implementation, upgrade, and update processes for systems, ensuring smooth transitions and minimal disruptions for end-users.
• Acts as a liaison between end-users, technical teams, and vendors, communicating system requirements and addressing concerns to improve user satisfaction.
• Collects feedback from stakeholders and end-users to inform and support system enhancements and ensure user-centered solutions.
• Analyzes system performance and configurations, identifying areas for improvement and collaborating with technical teams to enhance functionality.
• Develops and delivers user training sessions, adapting content for various learning needs and ensuring users can effectively utilize system features.
• Creates and maintains comprehensive user documentation and guides, supporting continuous learning and system familiarity for end-users.
• Engages in professional development by staying current on industry trends, pursuing relevant certifications, and expanding expertise in information management.
• Coordinates with cross-functional teams on projects, contributing to planning timelines, goals, and deliverables to achieve project objectives.
• Monitors system performance proactively, identifying potential issues early and coordinating resolutions to maintain system reliability.
• Assists in quality control and testing processes, verifying system updates meet organizational standards and align with user needs.
• Documents system configurations, processes, and operational standards to ensure efficiency and continuity of support.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or an equivalent combination of education and relevant experience (2+ years in IT support or healthcare technology).
• Experience: Minimum of 1-2 years of experience in a healthcare environment, ideally with systems support or similar role.
• Certifications and Licenses: Current Montana driver’s license with the ability to be insured to operate Billings Clinic vehicles, as needed.

Responsible for providing home internet access and cell phone

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if you need any accommodations duringthe recruitment process.

Human Resources is located on the corner of North 29th and8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.