Healthcare IT Applications Analyst - Content Management

10 Driscoll Children's Hospital; Corpus Christi (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Driscoll Health System is seeking a Business Applications Analyst to join our Information Systems Content Management team. You will support enterprise business applications such as OnBase and SharePoint, troubleshoot issues, and educate staff on system usage.

The role requires strong communication and customer-service skills, a patient, collaborative approach, and the ability to work evenings or weekends for updates and maintenance. Training is provided as needed.

Qualifications

• Associate's degree, relevant technical certification(s), or 2–6 years of related technical experience.
• Experience supporting, troubleshooting, or maintaining software applications and IT systems.
• Familiarity with SharePoint, website administration, or system interfaces/integrations preferred.
• Experience with OnBase or other enterprise content management applications is a plus.
• Strong customer service, communication, and interpersonal skills.
• Patience and the ability to explain technical information to employees with varying levels of technical knowledge.

Responsibilities

• Support, troubleshoot, and maintain enterprise business applications, including OnBase, SharePoint, and other content management systems.
• Assist employees with technical issues, system functionality, and application-related questions.
• Configure, test, and implement application updates, enhancements, and system improvements.
• Perform server maintenance, software patching, and other application support activities.
• Collaborate with IT teams, software vendors, and departments on system integrations and projects.
• Train and educate employees on application functionality, best practices, and new processes.
• Participate in software implementations and projects to improve efficiency and user experience.
• Document technical issues, solutions, and system changes.

Skills

Customer service

Communication

Interpersonal skills

Patience

Education

Associate's degree or technical certification

Tools

SharePoint

OnBase

Content management systems

Job description

Driscoll Health System is seeking a Business Applications Analyst to join our Information Systems Content Management team. You will support enterprise business applications such as OnBase and SharePoint, troubleshoot issues, and educate staff on system usage.

The role requires strong communication and customer-service skills, a patient, collaborative approach, and the ability to work evenings or weekends for updates and maintenance. Training is provided as needed.