Business Applications Analyst

Driscoll Children's Hospital; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Driscoll Health System is seeking a Business Applications Analyst to join our Information Systems Content Management team. You will support enterprise business applications like OnBase and SharePoint, troubleshoot issues, and help educate employees on using technology effectively.

No healthcare IT experience required; training provided for candidates with strong technical aptitude and customer focus. This onsite role requires after-hours support for updates and special projects.

Qualifications

• Associate's degree or technical certification and 2–6 years of related technical experience.
• Experience supporting, troubleshooting, or maintaining software applications and IT systems.
• Familiarity with SharePoint, website administration, or system interfaces/integrations preferred.
• Experience with OnBase or other enterprise content management applications is a plus.
• Strong customer service, communication, and interpersonal skills.
• Patience and the ability to explain technical information to employees with varying levels of technical knowledge.

Responsibilities

• Support, troubleshoot, and maintain enterprise business applications, including OnBase, SharePoint, and other content management systems.
• Assist employees with technical issues, system functionality, and application-related questions.
• Configure, test, and implement application updates, enhancements, and system improvements.
• Perform server maintenance, software patching, and other application support activities.
• Collaborate with IT teams, software vendors, and departments on system integrations and projects.
• Train and educate employees on application functionality, best practices, and new processes.
• Participate in software implementations and projects to improve efficiency and user experience.
• Document technical issues, solutions, and system changes.

Skills

Troubleshooting

Customer service

Communication

Team collaboration

Problem-solving

Education

Associate's degree or technical certification

Tools

OnBase

SharePoint

Job description

Where compassion meets innovation and technology and our employees are family.Thank you for your interest in joining our team! Please review the job information below.

Driscoll Health System | Information Systems - Content Management

Schedule: Monday-Friday, 8:00 AM-5:00 PM | OnsiteMust be available to work evenings and weekends as needed for system updates, maintenance, and special projects.

About the Opportunity

Driscoll Health System is seeking a Business Applications Analyst to join our Information Systems Content Management team!

In this role, you'll support a variety of enterprise business applications, including OnBase, SharePoint, and other systems used by our clinical and non-clinical teams. You'll help troubleshoot technical issues, maintain and improve applications, and educate employees on how to use technology effectively.

We're looking for someone who is technically inclined, patient, customer-focused, and enjoys collaborating with others. Previous healthcare IT experience is not required! We're willing to train the right candidate who brings strong technical aptitude, problem-solving skills, and a passion for helping others.

Responsibilities

• Support, troubleshoot, and maintain enterprise business applications, including OnBase, SharePoint, and other content management systems.
• Assist employees with technical issues, system functionality, and application-related questions.
• Configure, test, and implement application updates, enhancements, and system improvements.
• Perform server maintenance, software patching, and other application support activities.
• Collaborate with IT teams, software vendors, and departments on system integrations and projects.
• Train and educate employees on application functionality, best practices, and new processes.
• Participate in software implementations and projects to improve efficiency and user experience.
• Document technical issues, solutions, and system changes.

Qualifications

• Associate's degree, relevant technical certification(s), and/or 2-6 years of related technical experience.
• Experience supporting, troubleshooting, or maintaining software applications and IT systems.
• Familiarity with SharePoint, website administration, or system interfaces/integrations preferred.
• Experience with OnBase or other enterprise content management applications is a plus.
• Strong customer service, communication, and interpersonal skills.
• Patience and the ability to explain technical information to employees with varying levels of technical knowledge.