Business Applications Analyst

10 Driscoll Children's Hospital; Corpus Christi (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Driscoll Health System is seeking a Business Applications Analyst to join our Information Systems Content Management team. You will support enterprise business applications such as OnBase and SharePoint, troubleshoot issues, and educate staff on system usage.

The role requires strong communication and customer-service skills, a patient, collaborative approach, and the ability to work evenings or weekends for updates and maintenance. Training is provided as needed.

Qualifications

• Associate's degree, relevant technical certification(s), or 2–6 years of related technical experience.
• Experience supporting, troubleshooting, or maintaining software applications and IT systems.
• Familiarity with SharePoint, website administration, or system interfaces/integrations preferred.
• Experience with OnBase or other enterprise content management applications is a plus.
• Strong customer service, communication, and interpersonal skills.
• Patience and the ability to explain technical information to employees with varying levels of technical knowledge.

Responsibilities

• Support, troubleshoot, and maintain enterprise business applications, including OnBase, SharePoint, and other content management systems.
• Assist employees with technical issues, system functionality, and application-related questions.
• Configure, test, and implement application updates, enhancements, and system improvements.
• Perform server maintenance, software patching, and other application support activities.
• Collaborate with IT teams, software vendors, and departments on system integrations and projects.
• Train and educate employees on application functionality, best practices, and new processes.
• Participate in software implementations and projects to improve efficiency and user experience.
• Document technical issues, solutions, and system changes.

Skills

Customer service

Communication

Interpersonal skills

Patience

Education

Associate's degree or technical certification

Tools

SharePoint

OnBase

Content management systems

Job description

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. Driscoll Health System | Information Systems - Content Management Schedule: Monday-Friday, 8:00 AM-5:00 PM | Onsite Must be available to work evenings and weekends as needed for system updates, maintenance, and special projects.

About the Opportunity

Driscoll Health System is seeking a Business Applications Analyst to join our Information Systems Content Management team! In this role, you'll support a variety of enterprise business applications, including OnBase, SharePoint, and other systems used by our clinical and non-clinical teams. You'll help troubleshoot technical issues, maintain and improve applications, and educate employees on how to use technology effectively. We're looking for someone who is technically inclined, patient, customer-focused, and enjoys collaborating with others. Previous healthcare IT experience is not required! We're willing to train the right candidate who brings strong technical aptitude, problem-solving skills, and a passion for helping others.

Responsibilities

• Support, troubleshoot, and maintain enterprise business applications, including OnBase, SharePoint, and other content management systems.
• Assist employees with technical issues, system functionality, and application-related questions.
• Configure, test, and implement application updates, enhancements, and system improvements.
• Perform server maintenance, software patching, and other application support activities.
• Collaborate with IT teams, software vendors, and departments on system integrations and projects.
• Train and educate employees on application functionality, best practices, and new processes.
• Participate in software implementations and projects to improve efficiency and user experience.
• Document technical issues, solutions, and system changes.

Qualifications

• Associate's degree, relevant technical certification(s), and/or 2-6 years of related technical experience.
• Experience supporting, troubleshooting, or maintaining software applications and IT systems.
• Familiarity with SharePoint, website administration, or system interfaces/integrations preferred.
• Experience with OnBase or other enterprise content management applications is a plus.
• Strong customer service, communication, and interpersonal skills.
• Patience and the ability to explain technical information to employees with varying levels of technical knowledge.

Until all children are well. Driscoll Children's Hospital and its specialty centers, urgent care centers, and after-hours facility serve a vast area covering 31 South Texas counties. The hospital is a 191-bed tertiary care center offering 32 medical and 13 surgical specialties. Combined with our non-profit, community-based Health Plan, Driscoll Health System is an exceptional workplace for anyone with a big heart and a drive for success. Smiles, hugs and a soothing touch are as much a part of Driscoll's approach to treating children as is its advanced medical treatments and technologies.

Core Values

• Compassion
• Advocacy
• Respect
• Excellence
• Stewardship

These values are exemplified through every position - from treating the most critical patients hands-on, to maintaining a clean environment, to keeping the organization running from behind the scenes. We invite you to learn about Driscoll's rich history and explore the laidback lifestyle South Texas has to offer.